Analyst, Identity Operations

POSITION SUMMARY:

The Identity & Access Management Analyst will be responsible for supporting the development, implementation, operation, and lifecycle management of Lifepoint Health's Identity and Access Management tools and resources. This role will involve providing technical support during incidents or outages and collaborating with both technical and non-technical departments to deliver Identity and Access Management solutions and support to stakeholders. The Identity and Access Management Analyst will work on day-to-day operational tasks, incident investigation, and project-driven activities.

ESSENTIAL FUNCTIONS: 

• To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. 

• Investigate and triage routine Identity-related events/incidents, working closely with the Identity Management Team.

• Respond to elevated incidents as the primary escalation point, coordinating analysis, validation, tracking, and reporting to leadership during critical situations.

• Contribute to enterprise identity management initiatives, providing expertise and support in project management activities.

• Collaborate with key stakeholders and vendors, identifying potential security exposures, and driving process improvements for the Information Security program focused on Identity & Access Management.

• Collaborate closely with engineering teams to ensure security requirements and best practices are incorporated throughout all phases of technical design, implementation, and testing for identity management-related toolsets.

• Research and stay up to date with new tools and technologies to enhance identity management automation processes, lifecycle, and governance of identities.

• Monitor and analyze alerts from monitoring toolsets to identify and address issues that require remediation. Investigate and manage events and incidents as needed.

• Identify security solution enhancements and collaborate with vendors and operational partners to implement improvements.

• Work collaboratively with the team and provide valuable contributions to achieve team goals and objectives.

• Regular and reliable attendance.

• Perform other duties as assigned.

Additional Information: 

• The position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

• Access to and/or works with sensitive and/or confidential information.

• Exhibit an understanding of healthcare regulations and compliance (e.g., HIPAA).  Skilled in the 

• application of policies and procedures.  Knowledge of Business Office Standards and Recommended Practices. 

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education: University (Degree) Preferred or equivalent experience. 

Experience: 3 or more years of information technology experience; Experience with at least one of the following identity management platforms; Active Directory, Azure Active Directory, Okta

Certifications: Both general and technical security and related network certifications are desired.

Licenses: N/A

Skills and Abilities:

• Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.  Not applicable.

• Advanced Technical Computer Skills -- Utilize complex computer operations (intermediate/advanced programming, relational databases, and operating systems) and advanced features of software packages.

• Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to a department or middle management.

• Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents, and practices.

• Department Specific – Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

• Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

• Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds.  The repetitive motion of the upper body is required for extended use of a computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: 

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.

Remote work is any work done away from a physical location. A remote worker is expected to have a dedicated workspace, free of distractions.

In a hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and/or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

The noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.