Principle Operations Technician

2 weeks ago

Troy, Alabama, United States CVS Health Full time $17 - $31

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Lead technical position at Rollout Operations Center (ROC)

•    Rollout Operations Center deploys new hardware and software to all CVS sites

•    ROC procures and uses Third Party Vendors to install the equipment in CVS sites

•    ROC creates all instruction manual Redbooks for technicians

•    ROC has its own Call Center for field technicians to call into for support and direction

Responsible for:

•    Providing first level technical support to field technicians over the phone

•    Take phone calls from vendor technicians in call center as needed to support projects

•    Troubleshooting hardware installations issues with vendor field technicians over the phone

•    Recording vendor technician store installation progress, completion, and issues in an existing application/database

•    Actively participate in Microsoft Teams Chats to provide and receive project information daily

Required Qualifications

•    Microsoft Office basic proficiency required - Outlook, Excel, and Word

•    1+ years' experience in related field or technical call center

•    1+ years of hardware installation / troubleshooting experience

•    Good communication and written skills

•    Transportation to be able to work on-site at Rollout Operations Center Tuesday, Wednesday, and Friday

Preferred Qualifications

•    1+ years of hardware installation / troubleshooting experience

•    IT Technical Education / Certificate

Education

•    Minimum of High School Diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$ $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit 

We anticipate the application window for this opening will close on: 12/20/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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