PM Shift Leader

4 days ago

Lakeland, Florida, United States Dunkin' Full time

Brewing Brand is currently hiring for PM SHIFT LEADERS to join our Dunkin' network

Lead the Way with Dunkin'

Join the Brewing Brand team as a Shift Leader and enjoy leadership growth, great perks, and the opportunity to earn even more with credit card tips—all in a fast-paced, supportive environment. Come lead the team that keeps our guests running

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Why You'll Love Working With Us
  • Earn more with credit card tips—automatically added to your paycheck for consistent extra income
  • Opportunities for leadership development and advancement
  • Flexible schedules that work with your lifestyle
  • Paid training and ongoing development
  • Fun, energetic, team-driven environment
Responsibilities Include:
  • Perform all responsibilities of restaurant team members       
  • Support the Restaurant Manager in meeting operational goals and execution       
  • Ensure Brand standards are met throughout shift including preparation of food and beverages   
  • Communicate shift priorities, goals and results to restaurant team members     
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Support the training of restaurant team members as needed 
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift  
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift   
  • Ensure Food Safety standards are met   
  • Manage Inventory throughout the shift 
  • Provide great guest serviceand coaches restaurant team members to do the same     
  • Schedule restaurant team members for shifts    
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Education/Experience:
  • Basic computer skills      
  • Fluent in spoken and written English 
  • Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
  • Works well with others in a fast-paced team environment   
  • On time, demonstrates honesty and a positive attitude    
  • Willingness to learn and adapt to change   
  • Guest focused  
  • Ability to assist with training  
  • Problem solving       
  • Motivating others
Physical Demands/Working Conditions:
  • Standing on feet      
  • Repetitive motion including bending, stooping and reaching  
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)     
  • Wearing a headset    
  • Working in a small space

Apply today and grow your leadership journey with Dunkin'—with the added bonus of earning tips

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you

submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Work schedule
  • 8 hour shift
  • Night shift
  • Weekend availability
Supplemental pay
  • Tips
Benefits
  • Flexible schedule
  • Referral program
  • Employee discount

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