Auto Parts Sales Associate
2 weeks ago
Auto Parts Sales Associate
Clinton Auto Parts, 1125 Clinton St., Buffalo, NY 14206
Pay Rate: $17.00 to $20.00 per hour
Schedule: 8:00 am to 5:00 pm, Monday – Friday
About Us:
We are a dynamic auto salvage facility committed to repurposing and reselling high-quality automotive parts. Our team values precision, knowledge, and a passion for cars, and we're looking for a customer-focused team member to join us as an Auto Parts Sales Associate.
Job Summary:
The Auto Parts Sales Associate is responsible for providing exceptional phone-based customer service to individuals inquiring about used auto parts. This role involves listening carefully to identify customer needs, checking inventory in a parts database, providing accurate product information, and ensuring customer satisfaction. The ideal candidate has strong communication skills, basic automotive knowledge, and a customer-first mindset.
Key Responsibilities:
- Answer incoming phone calls promptly and professionally.
- Listen to customer inquiries and determine the specific auto part(s) needed.
- Look up and verify part availability using a database system (Pinnacle, Vin Matching Program).
- Provide accurate information about part availability and pricing.
- Communicate clearly about product condition (e.g., wear, damage, mileage), and return policies.
- Handle customer complaints or issues with professionalism and escalate as needed.
- Maintain records of customer interactions and transactions in the system.
- Maintain a clean and organized work environment.
Qualifications:
- Excellent communication and customer service skills.
- Knowledge of cars, car parts, and automotive systems.
- Attention to detail and organizational skills.
- Comfortable using technology.
- Ability to work independently.
- Physical ability to sit for extended periods and view a computer screen.
How to Apply:
If you have an interest in cars and are committed to top-notch customer service, we'd love to hear from you. Join our team and help us give automotive parts a second life
Pay: $ $20.00 per hour
Expected hours: 45.0 per week
Benefits:
- Paid time off
Work Location: In person
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