Auto Parts Sales Associate

2 weeks ago


Buffalo, New York, United States TWIN VILLAGE RECYCLING Full time

Auto Parts Sales Associate

Clinton Auto Parts, 1125 Clinton St., Buffalo, NY 14206

Pay Rate: $17.00 to $20.00 per hour

Schedule: 8:00 am to 5:00 pm, Monday – Friday

About Us:

We are a dynamic auto salvage facility committed to repurposing and reselling high-quality automotive parts. Our team values precision, knowledge, and a passion for cars, and we're looking for a customer-focused team member to join us as an Auto Parts Sales Associate.

Job Summary:

The Auto Parts Sales Associate is responsible for providing exceptional phone-based customer service to individuals inquiring about used auto parts. This role involves listening carefully to identify customer needs, checking inventory in a parts database, providing accurate product information, and ensuring customer satisfaction. The ideal candidate has strong communication skills, basic automotive knowledge, and a customer-first mindset.

Key Responsibilities:

  • Answer incoming phone calls promptly and professionally.
  • Listen to customer inquiries and determine the specific auto part(s) needed.
  • Look up and verify part availability using a database system (Pinnacle, Vin Matching Program).
  • Provide accurate information about part availability and pricing.
  • Communicate clearly about product condition (e.g., wear, damage, mileage), and return policies.
  • Handle customer complaints or issues with professionalism and escalate as needed.
  • Maintain records of customer interactions and transactions in the system.
  • Maintain a clean and organized work environment.

Qualifications:

  • Excellent communication and customer service skills.
  • Knowledge of cars, car parts, and automotive systems.
  • Attention to detail and organizational skills.
  • Comfortable using technology.
  • Ability to work independently.
  • Physical ability to sit for extended periods and view a computer screen.

How to Apply:

If you have an interest in cars and are committed to top-notch customer service, we'd love to hear from you. Join our team and help us give automotive parts a second life

Pay: $ $20.00 per hour

Expected hours: 45.0 per week

Benefits:

  • Paid time off

Work Location: In person



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