Business Systems Analyst

At Totara, our strength is the efficiency with which we deliver innovative products and support to our customers. We are setting the standard for success in our industry. To help us continue our growth, we are seeking a Business Systems Analyst (Requirements & Testing) to join our TotaraGov customer engineering team. This role is BA-first (approximately 60% requirements/systems analysis and 40% QA/UAT), and sits at the intersection of business needs, product behavior, and release quality.

You will partner closely with a small field engineering team and coordinate with a larger R&D organization to translate real customer needs into clear requirements, acceptance criteria, and testable outcomes. You will also lead UAT planning and hands-on testing for releases, and contribute to light test automation over time using modern tools and AI-assisted workflows (with the "heavy lifting" shared with engineering).

This role supports federal customers operating on FedRAMP-authorized infrastructure. U.S. citizenship and the ability to pass a background check are required.

Responsibilities:

Requirements & Systems Analysis (Primary)

• Partner with stakeholders to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
• Translate business needs into clear, testable requirements and ensure alignment with system capabilities and constraints.
• Create and maintain process models, use cases, workflows, and supporting artifacts to communicate intent and "definition of done."
• Identify gaps, ambiguities, and risks early; propose options and tradeoffs to drive decisions.
• Act as a liaison across field engineering, R&D, and customer stakeholders to keep delivery aligned and measurable.

QA, UAT, and Release Validation (Secondary)

• Build and execute test plans and test cases tied directly to requirements and acceptance criteria.
• Perform hands-on functional and regression testing for releases; coordinate integration testing needs with engineering as required.
• Plan, coordinate, and facilitate UAT with end users, including entry/exit criteria, test guidance, and sign-off workflows.
• Identify, document, and track defects with clear reproduction steps and expected vs. actual results; support triage and verification of fixes.
• Review test outcomes, summarize quality risk, and communicate release readiness to stakeholders.

Automation & AI-Assisted Testing (Expectation)

• Contribute to light automation over time by drafting and maintaining a small set of high-value automated checks (e.g., smoke/regression), in partnership with engineering.
• Use AI-assisted workflows to accelerate test case design, exploratory testing, and automation/script drafting—while following Totara security requirements and avoiding exposure of customer or federal data in unapproved tools.
• Continuously reduce repetitive manual work by improving test coverage, reusability, and clarity of test assets.

Collaboration & Communication

• Work closely with cross-functional teams (engineering, operations, customer stakeholders) to ensure alignment on scope, risks, and timelines.
• Provide clear status updates on requirements readiness, UAT progress, defects, and quality risk.
• Participate in planning, stand-ups, reviews, and retrospectives to improve delivery execution and quality outcomes.

Documentation & Reporting

• Maintain high-quality documentation of requirements, acceptance criteria, test plans, test cases, defects, and UAT artifacts.
• Produce quality summaries (coverage, defect themes, outstanding risk) for internal and customer-facing stakeholders when needed.
• Support knowledge base and user documentation updates when changes impact user workflows.

Required Skills:

• 2+ years of experience in a Business Analyst, Business Systems Analyst, or similar role delivering software outcomes.
• Strong capability in requirements discovery, user stories, and acceptance criteria that translate into testable behavior.
• Hands-on experience creating test plans/cases and executing manual testing for web applications; comfort validating fixes and preventing regression.
• Experience planning and facilitating UAT with end users, including coordination, guidance, and sign-off readiness.
• Strong written and verbal communication skills; able to explain technical behavior and tradeoffs to non-technical stakeholders.
• Strong documentation habits (requirements, acceptance criteria, test assets, defect reports) and comfort working in a fast-paced delivery cycle.
• Familiarity with Agile delivery.

Nice-to-have:

• Experience drafting or maintaining automated test scripts (any modern framework/tool); strong desire to grow automation skills.
• Familiarity with AI-assisted testing and/or AI coding assistants to accelerate test design and scripting (used responsibly and securely).
• SQL/data validation experience.
• Familiarity with AWS and/or Azure environments, and tools such as Jira, Azure DevOps, Confluence, and similar systems.

Skills and Competencies:

• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proficiency in creating and maintaining detailed documentation (requirements, test cases, test results, etc.).
• Familiarity with Agile and Waterfall methodologies.
• Knowledge of SQL and ability to query databases for testing purposes is a plus but not required.
• Experience in automated testing tools and scripts is a plus but not required.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and as part of a team to drive project success.

Qualities of Success

• Systematic, curious problem solver who can move from ambiguity to clear, testable outcomes.
• Direct, collaborative communicator who closes loops and escalates risks early.
• High ownership: follows through, documents decisions, and keeps stakeholders aligned.
• Pragmatic about quality: balances speed and risk, and prioritizes what protects customers.

Benefits and Perks:

• Enhanced Parental Leave
• Professional Development Opportunities
• Annual Wellbeing Allowance
• New Joiner home working set-up allowance
• Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve

We're committed to building a diverse, equitable and inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds, identities and experiences, and we're happy to make adjustments to support you through the recruitment process - please just let us know.

This is a full-time, fully remote role based in the United States. This position supports federal customers on FedRAMP-authorized infrastructure; U.S. citizenship and the ability to pass a background check are required. Some travel may be required