Documentation and Formatting Specialist

Job No:
537991

Work Type:
Full Time

Location:
Main Campus (Gainesville, FL)

Categories:
Information Technology, Office/Administrative/Fiscal Support

Department:
IT-AT UF COMPUTING HELP DSK

*Job Description*
Classification Title:

End User Computing Specialist III

Classification Minimum Requirements:
Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience, but does not negate the minimum degree requirement(s).

Job Description:
UF Information Technology (UFIT) is currently seeking a professional level Documentation and Formatting Specialist to join the UFIT Help Desk a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The UFIT Help Desk is the central IT Help Desk for the University of Florida. We offer a wide range of services including account support, Thesis and Dissertation formatting support, and IT knowledge management.

Some Key Responsibilities And Characteristics Of This Position Are:

• Leading the UFIT Thesis and Dissertation formatting group.
• Curating the UFIT public knowledge base.
• Working with other departments in IT to create new offerings in the public knowledge base.
• Working shifts in the UFIT Help Desk call center.
• Providing IT end-user support via phone, email, chat, and tickets.

*About UF Information Technology*
Led by Senior Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit

*About The University Of Florida*
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

*Exceptional Benefits*
UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary:
$53,000 - $57,000; commensurate based on education and experience.

Required Qualifications:
Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience, but does not negate the minimum degree requirement(s).

Preferred:
The ideal candidate will possess the following education, experience, and skills:

• Experience with the UF Thesis and Dissertation submission process and templates.
• Excellent customer service skills
• Knowledge of KCS principles
• Proven leadership experience
• Excellent written and verbal communication skills

Special Instructions To Applicants:
Work visa sponsorship is not available for this position

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)

The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.

Health Assessment Required:
No

Applications Close:
09 December 2025

To apply, visit
*Our Commitment:*
The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call or the Florida Relay System at TDD) or visit Accessibility at UF.

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