Seasonal Call Center Customer Service Representative

1 day ago

Las Vegas, Nevada, United States Fiesta Auto Insurance and Tax Services Full time

Job Summary:

Fiesta Auto Insurance is seeking a friendly, customer-focused Seasonal Call Center Representative with potential to hire, to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding service to our customers. This role involves assisting callers with tax inquiries and swiftly connecting insurance customers to our franchise locations and other related services in a fast paced call center environment.

Monday through Friday - 9:00 am to 5:00 pm.

Key Responsibilities:

· Answer incoming calls and respond to customer inquiries professionally and courteously.

· Resolve customer issues efficiently and escalate complex concerns when necessary.

· Meet or exceed individual and team performance goals related to customer satisfaction, call handling time, and other key metrics.

· Follow all company policies and procedures to ensure compliance with industry regulations.

Qualifications & Requirements:

· High school diploma or equivalent ( required).

· Previous experience in a customer service role or call center environment (preferred).

· Excellent verbal and written communication skills.

· Strong problem-solving abilities and attention to detail.

· Comfortable using computers, phone systems, and customer service software.

· Ability to multitask and work efficiently in a fast-paced environment.

· Flexibility to work various shifts, including evenings and weekends if needed.

· Bilingual (English/Spanish)

Benefits:

· Health, dental, vision, short term disability and 401K.

· Paid time off and holidays.

· Ongoing training and career advancement opportunities.

· Supportive team atmosphere in a professional work environment.

If you're enthusiastic about helping others and looking to build a career in customer service, we'd love to hear from you our team

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you have open availability?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)
  • Call center: 1 year (Required)

Language:

  • English (Required)
  • Spanish (Required)

Work Location: In person

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