Knowledge Strategist

2 weeks ago

Detroit, Michigan, United States Rocket Full time

As a Knowledge Strategist at Rocket Companies, you will own the governance, taxonomy, and search optimization of our ServiceNow knowledge ecosystem. You'll ensure information is accurate, structured, and AI-ready to support seamless employee experiences. Your expertise will make knowledge easy to find and actionable while partnering with content owners across the organization to drive strategic initiatives that integrate knowledge into conversational flows.

About The Role

  • Develop and maintain article templates, style guides, and publishing standards for Rocket's knowledge ecosystem
  • Manage contributor permissions and enforce governance models to ensure content quality and consistency
  • Host monthly office hours and training sessions for 80+ content partners to build knowledge management capabilities
  • Define and evolve Rocket's knowledge taxonomy, hierarchies, and tagging standards to improve findability
  • Configure ServiceNow AI Search, including synonyms and relevancy tuning to enhance user experience
  • Lead content migration projects and audit migrated content for alignment with Rocket standards
  • Partner with Product Strategy to evolve Rocket's intranet roadmap and knowledge strategy

About You
Minimum Qualifications

  • Experience with ServiceNow Knowledge Management or similar platforms
  • Strong understanding of taxonomy design, search optimization, and governance principles
  • Ability to train and enable stakeholders effectively
  • Familiarity with AI/chatbot content readiness and conversational design
  • Excellent communication, organizational, and problem-solving skills

Preferred Qualifications

  • ServiceNow Knowledge Manager certification or related credentials
  • Experience managing intranet systems
  • Background in information architecture or content design
  • Proven track record of improving knowledge findability metrics

What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About Us
Rocket
is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.
Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at

.

  • Digital Solutions Planner

    2 weeks ago

    Detroit, Michigan, United States iHire Full time

    Graham Media Group has partnered with iHire to reach top talent for their opening below. Check it out and apply todayReports To: Client Experience ManagerLocation: Remote - strongly preferred in one of GMG's markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)DescriptionThe Digital Solutions Planner supports the...

  • Amazon Sales Strategist

    4 weeks ago

    Detroit, United States USA Jobs Full time

    Amazon Sales StrategistPosition open to US applicants only. Open to remoteThe Amazon Sales Strategist position requires a highly motivated candidate with in-depth sales knowledge, preferably in the advertising industry, ideally with automotive dealers. You will be expected to expand the client list through cold calling, following incoming leads, store...

  • Higher Education Strategist

    6 days ago

    Detroit, United States SmithGroup Full time

    SmithGroup is an integrated design firm with a reputation for cultivating a top-ranked culture while pioneering award-winning innovative design solutions. We blend research, data and technology with ingenuity and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions...

  • Digital marketing strategist at Directive Detroit, MI

    2 weeks ago

    Detroit, United States Itlearn360 Full time

    Digital Marketing Strategist Digital marketing strategist job at Directive. Detroit, MI. About Directive Directive Consulting is the performance marketing agency for B2B companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and customers instead of traditional metrics like MQLs. We offer Paid Media,...

  • Program Strategist-Senior Associate

    2 weeks ago

    Detroit, MI, United States Detroit Staffing Full time

    Product Strategy Senior Associate At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product strategy at...

  • Program Strategist

    2 weeks ago

    Detroit, United States Michigan Staffing Full time

    Product Strategy DirectorAt PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product strategy at PwC, you...

  • Program Strategist-Manager

    2 weeks ago

    Detroit, United States Detroit Staffing Full time

    Project Portfolio Management ManagerAt PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate...

  • Senior Business Analyst

    2 weeks ago

    Detroit, United States RAPP Full time

    Join to apply for the Senior Business Analyst role at RAPP Overview RAPP Detroit is looking for a Senior Business Analyst to join our award-winning Program Management team. We are RAPP world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and...

  • Business Analyst

    1 day ago

    Detroit, United States RAPP Full time

    Business Analyst RAPP Detroit is looking for a Business Analyst to join our award-winning Program Management team. We are RAPP world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality...

  • Associate Director, Paid Media

    4 weeks ago

    Detroit, United States Directive Full time

    Employer Industry: Performance Marketing Agency specializing in SaaS and Tech Why consider this job opportunity: Salary up to $135,000 with potential for bonus eligibility Unlimited PTO with a minimum of 2 weeks, plus paid company holidays and your birthday off Comprehensive medical, dental, and vision plans, including a 100% employer-paid plan for employees...

  • Associate Director, Paid Media

    3 weeks ago

    Detroit, United States Directive Full time

    Employer Industry: Performance Marketing Agency specializing in SaaS and Tech Why consider this job opportunity: Salary up to $135,000 with potential for bonus eligibility Unlimited PTO with a minimum of 2 weeks, plus paid company holidays and your birthday off Comprehensive medical, dental, and vision plans, including a 100% employer-paid plan for employees...