Field Service Representative

7 days ago


Dallas, Texas, United States Woodmont & Grandview Cabinetry Full time
Job Title: Field Service Representative - DFW builder - Direct Branch Reports to: Operations Manager JOB SUMMARY:
  • Responsible for all field operations and service in designated area/'zone while ensuring a high level of customer satisfaction with the products and services provided by Woodmont Cabinetry.
  • Recruit, train and supervise independent contractor based to ensure 100% FPY installs that meet customer expectations.
  • Perform quality walks to ensure installs and service work performed by independent contractors is performed on-time, complete and no acceptable quality standards.
  • Perform Warranty and unoccupied service work
  • Conduct periodic installation, service and safety field audits to ensure compliance with government regulations and company policies.
  • Process Weekly Installer Payroll for designated area/zone
  • Manage field activities by communicating with all field and office personnel, builder sales representatives, customers and subcontractors in regards to design, installation, service and or safety matters
  • Communicate with Operations and sales staff to determine potential areas of improvement for all field related activities.
  • Support continuous improvements activities throughout the organization
ESSEANTIAL QUALIFICATIONS AND SKILLS
  • High School Diploma or GED
  • 3-4 years prior construction experience and/or kitchen cabinet customer service skills
  • Prior kitchen cabinet installation experience
  • Proficient computer skills required including Microsoft office suite
  • ability to function at high level of effectiveness, flexibility, independence and without daily interaction with management.
  • Excellent organizational skills including the ability to multi-task and prioritize workload
  • Valid Driver's license and good driving record.


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