Customer Service Specialist

7 days ago

Orchard Park, New York, United States SurfacePrep Full time


We are seeking a detail-oriented and professional Customer Service Representative to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
  • Process orders, quotes, and returns accurately and efficiently.
  • Provide product information and support related to our products and services.
  • Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
  • Maintain and update customer records in the CRM system.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Support the sales team with orders and customer follow-ups.
  • Uphold company standards for service quality and responsiveness.
  • Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

Requirements
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service, preferably in a distribution or industrial setting.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM systems.
  • ERP experience (Sage 100/MAS 90 preferred).
  • Ability to work independently and collaboratively in an office environment.
  • Attention to detail and strong organizational skills.
  • Technical aptitude or willingness to learn product specifications.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

Benefits

  • Medical, Dental, and Vision Insurance.
  • 401(k) Plan.
  • Paid Time Off
  • Paid Holidays.
  • Company Paid Life Insurance.
  • Company Paid Short-Term Disability.
  • Company Paid Long-Term Disability.
  • Employee Assistance Program.

About SurfacePrep

Delivering Results Beyond the Surface

Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.


Salary Description
Starting at $24.00/hour

  • customer relation specialist

    4 days ago

    Deer Park, New York, United States Big Sandy Superstore Full time

    Benefits:Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist    Retail  Customer Service  Office DutiesBig Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings RetailersOur...

  • Business to Business Sales and Event Specialist

    5 days ago

    Orchard Park, New York, United States Nothing Bundt Cakes - Orchard ParkAmherst Full time

    Benefits: Bonus based on performanceCompany carEmployee discountsFlexible scheduleAt Nothing Bundt Cakes, the B2B and event specialist is at the heart of spreading the joy. Dedicated to spreading the JOY within the area. The Bundt Cakes specialist will be responsible for researching, booking, coordinating, and attending all events and driving sales into the...

  • Automotive Service Writer

    5 days ago

    Orchard Park, New York, United States Towne Automotive Full time

    SERVICE WRITER - FULL TIME WITH BENEFITSTOWNE AUTOMOTIVE - ORCHARD PARKBENEFITS:Closed Sundays Competitive Pay Various pay plansMedical, Dental, Vision, 401k PTO Opportunity for Growth Employee Discounts$60,000 - $80,000 - ADVANCEMENT POSSIBLESummary Description: The Service Advisor is responsible for scheduling service work and selling additional...

  • Patient Services Representative

    2 weeks ago

    Orchard Park, New York, United States RPCI Oncology PC Full time

    We are currently seeking a skilled Patient Services Representative to join our healthcare team in Orchard Park, NY   Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment...

  • Technical Support/Inside Sales

    5 days ago

    Orchard Park, New York, United States RM Headlee Full time

    Salary Range: $48,000 - $60,000Local valve automation center seeking to hire an Inside Sales/Technical Support Specialist. The ideal candidate will combine technical expertise with sales to support the sales team and customers. The position handles inquiries, preparing technical documentation, conducting product demonstrations, and troubleshooting issues.Key...

  • HVAC Service Technician

    2 weeks ago

    Clifton Park, New York, United States Service Experts Full time

    Position Title: Service Technician IIReports To:Field Supervisor or General ManagerStatus: Full-time, Regular positionCategory: TechnicianLocation Name: Roland J. DownLocation Address: 11B Solar Dr, Clifton Park, NY 12065Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and...

  • Customer Service Representative

    1 day ago

    Floral Park, New York, United States Catalyst Marketing Group Full time

    We're currently representing a top telecommunications client that specializes in fiber-optic technology which results in the highest speed of internet available in the Northeast Their goal is to bring this technology to those who rely on it for their day-to-day lives in a much more accessible way.We offer face-to-face Customer Service on their behalf so they...

  • Lead Customer Service Representative

    1 week ago

    Deer Park, New York, United States Circle K Full time

    Store : 515 Center St, Deer Park, Texas 77536Shift AvailabilityDays - DaysJob TypeFull timeLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative,...

  • Registration Specialist- Temporary/Part-Time

    7 days ago

    Orchard Park, New York, United States Dent Neurologic Group LLP Full time

    Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of...

  • Residential Service Plumber

    3 days ago

    Clifton Park, New York, United States Service Experts Full time

    Position Title: PlumberIIIReports To:Field Supervisor or General ManagerStatus: Full-time, Regular positionCategory: PlumbingLocation Name: Roland J. DownLocation Address: 11B Solar Dr, Clifton Park, NY 12065Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees....