Technical Systems Account Manager

At Windemuller, we specialize in electrical,
communications
, and
security systems
that keep businesses connected and protected. Our team designs and installs advanced low-voltage solutions—including structured cabling, access control, video surveillance, and integrated security networks. We're seeking a skilled
Technical Account Manager
with a strong background in low-voltage security and communications to support our growing team and ensure our customers receive exceptional service.

If you are passionate about
IP camera systems, access control, structured cabling, and security-focused network infrastructure
, and want to work with a collaborative, future-focused team—we'd love to meet you.

Position Summary:

The Technical Account Manager will support Windemuller's low voltage, communications, and security technology offerings
, ensuring our solutions remain innovative, reliable, and aligned with customer needs. This role blends technical expertise with client relationship management and plays a key part in expanding our security and communications capabilities.

You'll collaborate with our Communications and Technical Services teams to strengthen processes, evaluate new technologies, and drive excellence across our security and low voltage projects.

Reports to:
Senior Manager of Communications

Key Responsibilities:

• Evaluate and enhance Windemuller's
  low voltage and security service offerings
  , including structured cabling, IP video systems, and access control.
• Manage and develop vendor and manufacturer partnerships for security and communications solutions.
• Collaborate with technical teams to create standardized procedures and best practices for low voltage installations.
• Research and recommend emerging
  video management systems (VMS), access control platforms, and low voltage communications technologies
  .
• Develop and implement training programs and technical documentation for field and support staff.
• Support sales teams with customer presentations, system demos, estimating, and project planning.
• Serve as project and account manager for key low voltage/security clients.
• Maintain high customer satisfaction through clear communication and reliable service.
• Coordinate manpower, materials, and schedules for assigned projects.
• Maintain a safe working environment and ensure OSHA and company safety standards are followed.
• Participate in on-call rotation as needed.

Qualifications:

Education & Training

• Required: High School Diploma or GED
• Preferred: Certifications or training in
  Low Voltage Communications
  ,
  Access Control
  ,
  Intrusion Detection
  , or
  Video Management Systems

Experience & Technical Skills:

• 8+ years of experience in
  low voltage systems
  ,
  communications
  ,
  security integration
  , or related technical fields
• Strong background in:
• Structured cabling and low voltage installation
• IP camera systems and VMS platforms
• Access control systems
• Network fundamentals as they relate to security devices
• Experience with project management, estimating, system commissioning, and end-user training
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to read and interpret blueprints, schematics, and technical diagrams
• Excellent problem-solving and client communication skills
• Ability to work both independently and collaboratively

Physical & Work Requirements:

• Ability to lift up to 50 lbs, climb, bend, stoop, and handle materials
• Visual and auditory acuity with the ability to distinguish color codes
• Work in indoor and outdoor conditions (heat, cold, rain, snow)
• Must provide and maintain personal hand tools
• PPE required at all times
• Full-time, 40 hours per week, with overtime or occasional night work as required

Performance Expectations:

• Complete work safely, efficiently, and accurately
• Maintain strong professional relationships with clients and internal teams
• Demonstrate continuous learning and adaptability in low voltage/security technologies
• Follow all Windemuller policies, safety standards, and core values

Why Join Windemuller?

• Competitive pay and comprehensive benefits
• Career growth with support for certifications and technical training
• Employee-centered culture with a strong safety focus
• Opportunity to be part of a respected leader in communications and security solutions

EEO/M/F/Disabled/Vet