Team Member

1 week ago

Santa Clarita, California, United States FRESH DINING CONCEPTS LLC Full time
Job Details Job Location: Valencia , CA 91355 Salary Range: $ $20.00 Hourly

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team's success. A Team Member embodies NbC's core values and ensures every guest has a memorable experience.

Accountabilities/Duties:

  • Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
  • Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.
  • Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
  • Ensure all food handling and sanitation standards comply with health and safety regulations.
  • Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
  • Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
  • Monitor inventory levels and notify management when replenishment is required.
  • Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
  • Uphold strict adherence to dress code, personal hygiene, and operational procedures.

Knowledge, Skills, and Abilities:

  • Excellent customer service and communication skills with a warm and positive attitude.
  • Strong multitasking and organizational skills in a fast-paced environment.
  • Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
  • Understanding of basic math and measurement units for accurate ingredient preparation.
  • Capacity to lift up to 50 pounds and stand for extended periods.
  • Ability to follow detailed instructions and work with minimal supervision.
  • Experience in a bakery, restaurant, catering, or retail setting is a plus.

Core Values and Competencies:

Servant's Heart:

  • Puts the needs of the guest and team first.
  • Demonstrates reliability, trustworthiness, and responsiveness.
  • Acts with humility and empathy.

Spirit of a Champion:

  • Takes initiative and ownership of responsibilities.
  • Shows drive and passion for delivering excellence.
  • Maintains a strong sense of urgency and upholds brand standards.

Genuine Connections:

  • Engages warmly and authentically with guests and team members.
  • Communicates openly, clearly, and respectfully.
  • Builds positive, productive relationships.
Qualifications

Education, Certifications, and Work Experience Requirements:

  • Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
  • No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.

Work Availability:

  • Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Join our team and help us spread joy one delicious bite at a time

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