Hotel Front Desk Agent

2 weeks ago

Cocoa, Florida, United States Holiday Inn Express Cocoa Full time $30,000 - $60,000 per year

Job Overview

We are seeking a IHG hotel experienced professional and customer-focused outgoing Front Desk Agent to join our team at a premier hotel. As the first point of contact for our guests, you will play a crucial role in creating a memorable and welcoming experience. You will be responsible for providing exceptional hospitality to our guests, ensuring their stay is comfortable and enjoyable.

Duties

  • Greet and register guests in a positive, energetic and friendly manner, handling all aspects of the check-in and check-out process.
  • Provide exceptional guest services, responding promptly to guest inquiries and resolving any issues that may arise.
  • Utilize computerized hotel systems to manage guest reservations, check-in/check-out, and update guest information.
  • Handle all front desk operations, including answering phone calls, responding to voicemails, and addressing guest concerns.
  • Maintain a high level of cleanliness and organization within the front desk area, ensuring a welcoming atmosphere for guests.
  • Collaborate with other hotel staff members to ensure a seamless and enjoyable guest experience.
  • Provide information and recommendations to guests regarding hotel amenities, local attractions, and services.

Experience

  • Previous IHG hotels experience.
  • Experience with OPERA and related hotel software.
  • Proven customer service skills, with the ability to handle a variety of situations and guests in a calm, friendly and professional manner.
  • Excellent communication skills, with the ability to communicate effectively with guests and hotel staff.
  • Bilingual or multilingual skills are an advantage, allowing for communication with guests from diverse backgrounds.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required.

Skills

  • Strong knowledge of hotel environment and guest services.
  • Experience with front desk operations and hotel management software.
  • Excellent customer service skills.
  • Proficiency in a second language, including Spanish, French, or other languages.
  • Familiarity with phone systems and computerized hotel systems.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Experience in a hotel or resort setting is an asset.
  • Strong attention to detail and ability to multitask.

Job Type: Full-time

Pay: $ $15.00 per hour

Education:

  • High school or equivalent (Required)

Experience:

  • IHG Hotel: 1 year (Required)
  • hotel guest services: 1 year (Required)
  • Hotel Front desk: 1 year (Required)

Ability to Commute:

  • Cocoa, FL Required)

Work Location: In person

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