IT Support Technician

7 hours ago

Des Moines, Iowa, United States Insight Global Full time

Must haves:

  • 3-5 Years of Experience in IT Support with both hardware and software troubleshooting.
  • Experience working a ticketing system, preferred BMC ticketing system.
  • IT Customer support experience.
  • Experience remoting into virtual desktops.
  • Experience with Okta SSO.

Day to day:

Insight Global is looking for an IT Support Service Desk Technician for a Senior Living Operator client in the Des Moines, IA area. This individual will join a team of 3 service desk technician supporting both corporate and community level users with hardware and software support. You'll be responsible for tier 1 support, answering incoming service calls and providing level 1 support.

Compensation:

$18/hr to $28/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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