Current jobs related to Campus Retail Team Lead - Cleveland, Ohio - Follett Corporation

  • Retail Manager 3

    1 week ago

    Cleveland, Ohio, United States Sodexo Full time

    Role OverviewSodexo is seeking an experienced Retail Manager 3 for a new sale at Delta State University located in scenic Cleveland, MS. Delta State University is a regional public university located in Cleveland, Mississippi, United States, in the heart of the Mississippi Delta. DSU is one of eight publicly funded universities in the state. This...

  • Transportation Blvd- Team Lead/Shift Manager

    5 days ago

    Cleveland, Ohio, United States Goodwill Industries of Gr. Cleveland & East Central Ohio Full time

    28-Nov-2025 to 28-Dec-2025 (EST)Retail5774 Transportation Boulevard, Garfield Heights, OH, USA15.81 per hourBase + BonusFull TimeBonus Incentives, Health, Dental, Vision, Voluntary Term Life, Short Term & Long Term Disability, Retirement with Company Match, and Generous Paid Time Off.Goodwill Industries of Greater Cleveland & East Central Ohio seeks a...

  • Senior Team Lead

    1 week ago

    Cleveland, Ohio, United States CESO, INC. Full time

    Are you seeking purpose, challenge, and talented colleagues? With a diverse portfolio of retail, hospitality, light industrial, healthcare, and worship, CESO has the opportunity for you to expand your career. We develop leaders and empower our associates to use their skills and talents to positively impact the world through service – to our coworkers,...

  • Team Lead

    2 days ago

    Cleveland, Ohio, United States CESO, Inc. Full time $82,594 - $160,599

    Are you seeking purpose, challenge, and talented colleagues? With a diverse portfolio of residential, energy, commercial, light industrial and public programs, CESO has the opportunity for you to develop your career. We develop leaders and empower our associates to use their skills and talents to positively impact the world through service – to our...

  • Second Shift Team Member

    1 week ago

    Cleveland, Ohio, United States Panera Bread Full time

    Panera Bread at the Cleveland Clinic Main Campus is now hiring Restaurant Team MembersAt Panera, you will become part of a team where you will have the opportunity to connect with our amazing guests, impact the bakery-café's growing business, and serve your community daily by donating unsold products to local community organizations.Panera Perks:–...

  • Retail Store Manager

    2 days ago

    Cleveland, Ohio, United States Wild Bill's Tobacco Full time

    Full-time DescriptionRetail Store Manageroversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco...

  • Merchandising Associate- Cleveland, OH

    1 week ago

    Cleveland, Ohio, United States Signature Retail Services Full time

    Signature Retail Services is hiring a Part-Time Merchandising Associate in Piqua, OHThis position offers an excellent opportunity to create your own flexible schedule of approximately 10-12 hours per week and earn $16.00- $18.00 per hour. Enjoy the opportunity to set your own schedule, earn additional income, and maintain the work-life balance that works...

  • retail customer service representative

    2 days ago

    Cleveland, Ohio, United States Micro Center Full time

    MICRO CENTER is the nation's leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term...

  • Lead Generation Program Manager

    7 hours ago

    Cleveland, Ohio, United States ARSRescue Rooter Full time

    Pay: $70,000 per year + (based on experience)Schedule: Full-time, includes evenings and weekends American Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing services in the U.S., with over 7,000 employees across 60+ service locations. We've been delivering exceptional service to homeowners since 1975 and are...

  • Digital Delivery IT Director – Retail Order Management

    2 weeks ago

    Cleveland, Ohio, United States Sherwin-Williams Full time

    Job DescriptionABOUT THE ROLE:The Digital Delivery Director identifies and evaluates fundamental issues, providing strategy and direction for a cross-functional team responsible for designing, planning, building and supporting a portfolio of global websites, applications, and mobile apps. The incumbent implements company-wide practices to ensure alignment of...

Campus Retail Team Lead

3 weeks ago

Cleveland, Ohio, United States Follett Corporation Full time

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its

many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading

provider of education technology, services, and print and digital content. We're higher education's

largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local

campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more

than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and

education.

Pay Rate - $ $20.00 per hour

Position Overview

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

  • Execute sales promotions and special events (store, campus, community).
  • Partner with store leadership to review store financials and recalibrate goals to drive sales.
  • Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
  • Maintain appropriate inventory control in alignment with store operational procedures.
  • Keep all areas of the store environment neat, clean, and organized.
  • Shipping/Receiving responsibilities.
  • Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
  • Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
  • May review and approve store markups, markdowns, and write-offs within company guidelines.
  • Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

  • Train and coach team members on company and store standards.
  • Ensure team members follow company and store policies, procedures, and standards.
  • Perform onboarding procedures for new hires.
  • Schedule team members' work hours within the store's operating budget.
  • Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

  • Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
  • Drive market growth initiatives such as POS email collection.
  • Maintain service level agreements for OMS Orders.
  • Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships: Communicate and partner with the campus to include:

  • Day-to-day communication of store operational activities.
  • Facilitate campus events.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Strong customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
  • General computer skills.
  • Travel: minimal - less than 10%.

pOhkrcH5bN