Sr. Field Service Representative

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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Sr. Field Service Representative - Radiology - (Atlanta, GA)
Sr. Field Service Representative - Radiology - (Atlanta, GA)
PURPOSE
The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team's members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager.

The span of coverage will be Atlanta, GA Metro area. Travel up to 75% within the territory. The candidate is preferred to reside in the Atlanta, GA metro area as that is the center of the territory. The Candidate must be domiciled within the territory.

Your Tasks And Responsibilities

• Perform preventive maintenance, repairs and installation at end user customer sites using approved Bayer documentation;
• Schedule and organize own work activities, ensure efficient operations;
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
• Responsible for proper return of all defective inventory for replenishment;
• Price service calls, offering discounts or converting to full contracts when needed;
• Prepare and develop sales quotes and follows through to close the sale;
• Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
• Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;
• Responsible to assist in collection activities in given territory;
• In some cases, generate customer interest and communicate to Service Marketing Rep.
• Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;
• Maintain company car and tools in good working order valued at $35- $45K;
• Ensure oil changes, tire rotation, etc.;
• Ensure all proprietary info is safe guarded from non-Bayer personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.;
• Assist in on the job training and mentoring for new hires;
• Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results;
• Be utilized to help resolve difficult/intermittent technical problems;
• Be relied upon to be zone champion for new product launch support .

Who You Are
Bayer seeks an incumbent who possesses the following:

Required Qualifications

• Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 4 years of applicable experience or Bachelor's Degree in relevant discipline with 2 years of applicable experience;
• Equivalent Military Experience/ Training in areas such as Electronics ,Aviation, IT, Computer Science or relevant training with 4 years of applicable experience can be considered in lieu of degree;
• Ability to read and interpret technical manuals and schematics with strong technical trade skills in areas such as, soldering, electrical installation and troubleshooting;
• Demonstrated success in promoting field service programs, with past record of achieving sales/service objectives;
• Proficiency with departmental tools such as, ServiceMax, SalesForce and CRM systems;
• Demonstrated ability to work in a face paced self-directed environment;
• Good verbal and written competencies; along with flexibility and good judgment;
• Ability to prioritize workload and tasks to maximize revenue;
• Proficient in Microsoft Office product suite;
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
• Must hold a valid driver's license.

Preferred Qualifications

• Demonstrated knowledge of Medical Device & Radiology business;
• Strong understanding of Bayer Radiology product suite.

Employees can expect to be paid a salary between $67,340.00 to $101, Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least

• Atlanta-GA

YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Location:
United States : Georgia : Atlanta

Division:
Pharmaceuticals

Reference Code:
854876

Contact Us
Email:

If you have questions about this posting, please contact