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Customer Service Representative

8 hours ago

Hickory Hills, Illinois, United States Angelika Kipta - State Farm Insurance Agent Full time

Customer Service Representative - State Farm Agent Team Member

Full Time in Southwest Suburbs/Chicagoland Area - IL

Benefits

  • Paid time off (vacation/ personal/sick/volunteer days)
  • Growth potential
  • Opportunity for advancement within the agency
  • SIMPLE IRA
  • Bonus based on performance
  • Free food & snacks
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development

ROLE DESCRIPTION

Angelika Kipta - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
  • Provide excellent customer service and follow up on customers' needs.
  • Support the team with various administrative tasks and projects.

QUALIFICATIONS

  • Previous experience in a receptionist or customer service role.
  • Communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.
  • Property & Casualty Insurance license required for advancement

Compensation $ $25.00 per hour