Assistant Director, Undergraduate Advising Support

Position Title:

Assistant Director, Undergraduate Advising Support

Time Type:

Full time

Position Summary and Qualifications:

The Assistant Director of Undergraduate Advising Support will work in partnership with the Director and Associate Director to lead advising operations and ensure the delivery of high-quality academic advising for undergraduate students. This position collaborates closely with faculty advisors, oversees the daily operations of the Hawk Hill Advising Office, and supports initiatives that enhance the student experience. The Assistant Director provides direct student advising, supervises professional advising staff, and represents Undergraduate Advising Support on key university committees and initiatives.Essential Duties & Responsibilities:

• Partner with the Director in developing and implementing efficient processes, systems, and communication strategies to manage the work of Undergraduate Advising Support.

• Assist with managing the day-to-day operations of the Hawk Hill Advising Office; serve as a proxy for the Director in their absence.

• Supervise two professional advisors, providing mentorship, performance feedback, and opportunities for ongoing professional development.

• Oversee the training, development, and supervision of the Advisor staff, ensuring consistency, quality, and alignment with advising standards.

• Hire, train, and supervise the student peer advisor staff (work study and minterns).  

• Oversee the transfer student onboarding process. Collaborate with advisors to develop communication plans and advising resources that support a smooth transition to SJU.

• Advise students on a broad range of academic and general concerns, including major exploration, General Education requirements, policies and procedures, and course registration.

• Serve as the advising representative on the Invisible Safety Net Committee and collaborate with Associate Deans and Student Success staff to resolve complex student issues.

• Serve as a Student-Athlete liaison, supporting the ACE staff with academic and advising matters.

• Serve as the primary contact for Admissions, coordinating advising staff participation in Admissions-related events and presentations.

• Collaborate with the Registrar's Office and academic department chairs to review and resolve graduation clearance issues; coordinate outreach to students who are not cleared to graduate.

• Build and maintain strong relationships with Associate Deans, academic departments, and faculty advisors, serving as a resource for advising-related questions and student problem resolution.

• Co-lead planning and implementation of first-year student academic orientation and fall registration.

• Collaborate on joint initiatives with campus partners such as the Transfer Orientation, Rebound Program, Center for International Programs, and Career Development Center (e.g., major exploration programming).

• Partner with the Director to conduct annual assessments of student satisfaction with advising services and use results to inform continuous improvement.

Secondary Duties & Responsibilities: 

• Manage special projects as assigned by the Director

Minimum Qualifications: (Education/Training and Experience)

Required

• Master's Degree plus a minimum of two years experience in an academic advising capacity in a college or university or other higher education experience 

• Demonstrated understanding of registration procedures and academic requirements

• Demonstrated ability to work collaboratively with students, faculty and administrators

• Excellent interpersonal communication skills, presentation skills and writing skills

• Demonstrated organizational skills and demonstrated experience being a flexible and supportive team player

• Proficiency in software systems and reporting tools comparable to those used in advising at SJU (e.g., Banner, Degree Works, Starfish, Cognos, etc.). 

• Proficiency in Microsoft office tools including Excel, Word, and PowerPoint.  

Preferred:

• 3-5 years experience in higher education/student services

• Advanced skill using Ellucian Banner and DegreeWorks

• Advanced skill using reporting tools and Excel/SPSS. 

• Experience with Starfish Student Retention Management System

Physical Requirements and/or Unusual Work Hours:

• Some weekend and evening work will be required to support Campus events including but not limited to Admissions Open House events, New Student Orientations, First Year Student Registration, Commencement, and Admitted Students Day.

Note to applicants: Please upload a resume and a cover letter to the "Resume/CV" field. Candidates may be asked to furnish a list of three references upon.

Saint Joseph's University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph's University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE

Saint Joseph's University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail , visit Campion Student Center suite 243, or call To learn more about the University's Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University's response to reports and/or formal complaints, please visit Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.

Pay Transparency & Benefits Overview

Please click to read more about the university's approach to pay and benefits transparency. Adjunct instructor compensation can be found in the article. Otherwise, an estimated pay range is listed below. This position's estimated pay range is:

$61, $67,925.00

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