Front Desk Agent

1 week ago

Oak Harbor, Washington, United States Best Western Plus Oak Harbor Hotel & Conference Center Full time

Job Title: Front Desk Agent (Part-time-Full-time)

Location: Candlewood Suites Oak Harbor | Best Western Plus Oak Harbor Hotel

Job Overview

As a Front Desk Agent, you'll be the first point of contact for our guests, setting the tone for their stay. This role is ideal for individuals who are warm, professional, and thrive in a fast-paced hospitality environment.

Required Skills/Qualifications:

  • Education: High School Diploma.
  • Experience: Hotel experience preferred in the areas of Front Desk, Night Auditor, Concierge, Front Desk Supervisor; willing to train to the right candidate.
  • Flexibility: Ability to work weekends and holidays.
  • Transportation: Reliable mode of transportation is essential.
  • Resume Submission: Required for consideration.

Responsibilities:

  • Proficiency with the PMS OPERA system, including:
  • Checking guests in and out.
  • Handling reservations (phone and in-person).
  • Assigning rooms.
  • Warmly and professionally welcome and communicate with guests to handle inquiries, complaints, and special requests.
  • Coordinating with other departments regarding:
  • Room logistics.
  • Guest needs and concerns.
  • Sales inquiries.
  • Actively promoting the hotel to increase bookings and build a loyal clientele.
  • Maintaining thorough knowledge of the hotel layout, room types, and amenities.
  • Adhering to workplace attire requirements as per company policy.
  • Performing additional duties as assigned.

Training & Growth Opportunities

We value your growth Complimentary online and in-person training programs are available through IHG and Best Western Plus education platforms. Whether you're an experienced professional or eager to learn, we'll help you thrive and grow in your hospitality career.

Employee Benefits

  • Comprehensive healthcare, dental & vision care plans.
  • Paid time off (PTO) and sick leave for a healthy work-life balance.
  • Exclusive employee discounts at IHG and/or Best Western Plus hotels worldwide.

Why Join Us?

At Best Western Plus Oak Harbor Hotel & Conference Center or Candlewood Suites Oak Harbor, we pride ourselves on creating a welcoming and inclusive environment. Join a team that celebrates success, supports personal growth, and delivers unforgettable experiences for our guests.

Take the first step toward an exciting career in hospitality Submit your resume today

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