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Clinical Support Specialist

3 weeks ago

Tampa, Florida, United States IBIS Healthcare Full time

PRIMARY FUNCTION

Position is responsible for performing clerical duties and monitoring urine assessments for designated program unit or supervisor by performing the following duties. Responsible for training and oversight of administrative staff to include reporting status to director/manager and ensuring coverage for administrative staff duties. Position responsible for scheduling of other administrative staff to ensure adequate support at location(s) assigned.

SCOPE OF WORK

  1. Process correspondence, reports, forms, and miscellaneous paperwork as requested by supervisory/management.

  2. Responsible for typing, word-processing, photocopying, faxing, filing, scanning, linking and etc.

  3. Prepare and maintain various tracking logs.

  4. Maintain client and/or administrative files.

  5. Participate in clinical staffing and team meetings. Manage the agenda to update with new information and send to the clinic team with updates after the team meetings.

  6. Process the intake of new/transfer patients, including all entry into various databases as required by the program.

  7. Compiling and updating patient charts. Scanning needed materials into patient charts. Maintain appropriate paper copies of materials.

  8. Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.

  9. Prepare and submit reports as required.

  10. Other duties as defined by supervisory/management staff.

STANDARDS OF PERFORMANCE

  1. Maintain client rights as defined by DCF.

  2. Maintain the highest standards in ethical conduct and confidentiality.

  3. Maintain clinical/administrative records in accordance with Agency standards.

  4. Follow all established Agency policies and procedures.

  5. Model ideals of integrity, loyalty, and teamwork.

  6. Sustain a positive, caring, supportive, recovery-oriented environment.

  7. The ability to comply with equal employment opportunity requirements.

  8. The ability to comply with a workplace of dignity and respect.

  9. The ability to take direction and guidance in a respectful manner from managers and supervisors.

  10. The ability to follow out code of conduct and to interact in a respectful, professional manner in a teamwork setting.

EDUCATION REQUIREMENTS

  • High School

CERTIFICATION/LICENSE REQUIREMENTS

? None

RELATED EXPERIENCE

  • Less Than Two years

KNOWLEDGE, SKILLS & ABILITIES

Ability to read and interpret reports and documents. Ability to respond to inquiries or complaints. Ability to write and conform to prescribed style and format. Ability to follow an extensive variety of instructions and deal with several concrete variables. Knowledge of MS Office (Word, Excel, Outlook), Windows and various computer applications required. Ability to type 55 60 wpm required.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Regularly required to sit; use hands to finger, handle, or feel objects or controls; and talk or hear. Occasionally required to stand; walk; reach with hands and arms; and stoop or crouch. Employee must occasionally lift and/or move up to 20 pounds, Specific vision abilities required include close vision and the ability to adjust focus.