Change Control Analyst

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit:

About The Role
Overall duty is to coordinate and or manage maintenance events within Crown Castle Fiber's Network such that we minimize disruption to our customer base and ensure that each affected customer's service is restored in timely manner.

What You Will Do

• Maintenance Coordination- Internal and Vendor Maintenance Management.
• MOP Assessment
• Maintenance Event Approval
• Impact Analysis- Circuit Impact Research, Assessment, and Validation
• Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution
• Internal, Vendor and Customer Scheduling & Coordination
• Research customer Information to ensure each customer is properly notified
• Proactive Customer Communication & Notifications
• *CM Support Line - for logging maintenance progress in the field.
• *Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
• Serve as the primary point of contact for all Change Management SA inquiries
• Various Record Validation Projects
• On-Call Rotation
• *Weekend Work

Experience Qualifications
WHAT YOU WILL NEED TO SUCCEED

• Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. Required
• 3+ 3-5 years telecommunications experience. Required
• Experience with: Cisco routers and switches Required
• Experience with: Cisco ONS Required
• Experience with: Lucent DMX Required
• Experience with: Juniper MX and EX series Required
• Experience with MRV Required
• Experience with BGP, IPv6, and or JUNOS. Preferred
• Solid experience with standard MS Office Product Set Required
• NOC or Ops experience Required
• 3+ 2-4 years related Service Provider experience Preferred

Where You Will Work
Hybrid2: This role falls into our hybrid work model, which is 1-day work from home (typically Friday but may vary depending on the position) and 4-days in the office to optimize collaboration, relationship building and key stakeholder engagement, and may require some travel as needed.

Your Company Benefits
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The pay range offered for this position is $ $41.63 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.