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Operations Supervisor

2 weeks ago

Madison, Wisconsin, United States Hotels Full time

The Hilton Madison Monona Terrace hotel is in search of a Hotel Staff and Operations Supervisor to join our team  This position will train and supervise staff across varying departments of the hotel. This position offers Hilton branded training, opportunities for development, and a potential stipend for business attire.

Essential Functions:

  • Communicates frequently with department team members, supervisors and managers as to the progress of the day's work.
  • Communicates frequently with guest contacts in order to ensure that their needs are being met.
  • Supervises and trains staff in maintaining cleanliness work areas, public areas, and storage areas.
  • Supervises and trains staff in maintaining inventory of necessary supplies.
  • Process billing on a daily and weekly basis.
  • labor numbers for approval of the Department Manager. 
  • Supervises and trains staff to conform to Hilton's high standards of quality and service.
  • Understands and has the ability to perform all required operating department duties.

Job Requirements:

  • Ability to read and comprehend English in order to receive instructions from managers and guests and to communicate with members of all departments.
  • Commitment and ownership in responding quickly and accurately to guest requests.
  • Ability to handle multiple tasks quickly and efficiently.
  • Ability to lift 35 lbs. with reasonable accommodation.
  • Knowledge of food preparation and customer service.
  • Prior server or customer service experience required. Prior hospitality supervisory experience preferred.

Associate Benefits:

  • Hilton branded training and development.
  • Medical, dental, vision and life insurance offered for full time associates following 30 days of employment.
  • 401K for eligible associates following 90 days of employment.
  • Free meal per shift
  • Free employee parking
  • Discounts at Hilton and Marcus hotels
  • Movie tickets 
  • PTO.
  • Transfers and promotions are encouraged for driven, dedicated and high performing individuals.
  • We are an equal opportunity, affirmative action and drug free work place.