Intake Coordinator

3 days ago

Newport News, Virginia, United States Pyramid Healthcare Full time

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Intake Coordinator
Pyramid Healthcare — Newport News Detox & Residential Treatment Center
Location:
Newport News, VA

Schedule Options & Openings

  • Monday–Friday, 11:00 AM – 7:00 PM (1 opening)
  • Monday–Friday, 9:00 AM – 5:30 PM (1 opening)
  • Saturday–Sunday, 9:00 AM – 3:00 PM (2 openings) Compensation: $18–$20 per hour

About Us
Pyramid Healthcare's Newport News Detox and Residential Treatment Center provides comprehensive, evidence-based care for individuals recovering from substance use disorders and co-occurring mental health challenges. Our medically supervised detox and structured residential treatment programs support clients through every stage of recovery with individualized therapy, life-skills development, and holistic services. Proudly serving the Virginia Peninsula—including the Tidewater region and Hampton Roads—we accept all forms of Virginia Medicaid to ensure accessible care for our community.

Position Summary
The Intake Coordinator is a key member of our admissions team and serves as the first point of contact for incoming clients. This role ensures a smooth, supportive, and compliant admission and discharge process by coordinating documentation, assessments, communication, and insurance-related requirements. The Intake Coordinator works closely with clinical, administrative, and nursing staff to maintain an organized and client-centered intake experience.

Key Responsibilities

  • Facilitate and complete all admission paperwork, verify documentation (e.g., photo ID, insurance), and coordinate with nursing for client transitions.
  • Conduct level-of-care assessments and complete PCPC or ASAM documentation for admission, continued stay, and discharge.
  • Manage insurance tasks including precertification, utilization review notes, and communication with Managed Care Organizations (MCOs) and Single County Authorities (SCAs).
  • Assist SCA clients with Medical Assistance applications, including coordinating with external representatives and submitting required documents.
  • Communicate with probation/parole officers and employers when appropriate client consent is obtained.
  • Manage client photographs and ensure proper labeling and distribution.
  • Complete all detox-only discharge tasks such as scheduling outpatient appointments, AA meetings, and timely discharge summaries.
  • Provide and collect family surveys as needed and coordinate with nursing staff for discharge planning.
  • Conduct prescreens via phone and in-person; enter data into the EHR; schedule assessments or offer referrals.
  • Maintain confidentiality and ensure compliance with organizational, regulatory, and licensing standards.
  • Complete all required company and accreditation trainings.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent required; prior experience with the population served preferred.
  • Knowledge of behavioral health systems, insurance authorization processes, and intake procedures.
  • Understanding of clinical assessments (PCPC, ASAM) and Medical Assistance application processes.
  • Strong verbal and written communication skills and the ability to interact professionally with clients, families, external partners, and internal staff.
  • Proficiency with electronic health records (EHRs) and general office software.
  • Strong organizational skills with the ability to manage multiple tasks, maintain thorough documentation, and meet deadlines.
  • Ability to maintain a high degree of confidentiality and handle sensitive information with discretion.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Culturally competent and able to support individuals from diverse backgrounds.

Join Our Team
If you are compassionate, organized, and dedicated to supporting individuals on their recovery journey, we would love to hear from you. Apply today to make a meaningful impact at Pyramid Healthcare in Newport News.

Pyramid CORE Values
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values:
INTEGRITY
is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
DEDICATION
is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.
COLLABORATION
is a steadfast, team-focused approach; working together to achieve excellence.
PASSION
is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards For Full-Time Positions

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Tuition Reimbursement
  • Employee Recognition Programs
  • Referral Bonus opportunities
  • And More

Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

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