Veterinary Receptionist

Dogwood Veterinary Specialty & Emergency is a state-of-the-art specialty and 24/7 emergency hospital in Marietta, GA. We provide advanced medical care in critical care, surgery, internal medicine, oncology, and diagnostic imaging , supported by a compassionate and highly skilled veterinary team.

We are seeking an experienced Veterinary Receptionist to join our client services department. This role is ideal for candidates with experience in veterinary medicine, human healthcare, medical office administration, or high-level customer service .

As a Veterinary Receptionist at Dogwood, you serve as the first point of contact for our clients—whether they are arriving for a scheduled specialty appointment or seeking urgent emergency care. Your professionalism, organization, and compassionate communication help create a seamless, supportive experience for pets and their families.

Applicants without relevant healthcare or veterinary client service experience cannot be considered.

Dogwood Veterinary Specialty & Emergency

1234 Powers Ferry Common SE | Marietta, GA 30067

We are actively hiring one team member for each shift and offer structured full-time schedules:

3×12-hour rotations or 4×10-hour shifts , depending on department needs and candidate preference.

6:00 AM – 4:00 PM

10:00 AM – 8:00 PM or 10:30 AM – 8:30 PM Flexibility to work weekends and holidays is required due to the 24/7 nature of emergency and specialty care.

Key Responsibilities

Client Service & Communication:

Greet clients and pets in a friendly , compassionate , and professional manner.

Answer phone calls , schedule appointments , and handle inquiries regarding services , treatment plans , and hospital policies .

Provide clear communication regarding patient care , wait times , and estimated costs of services.

Collect and record patient information , including medical history , treatment plans , and billing details .

Appointment Scheduling & Record Management:

Manage appointment bookings , including scheduling routine check-ups , emergency consultations , and follow-up visits .

Coordinate scheduling for specialty services , such as surgery , oncology treatments , or radiology appointments .

Ensure medical records are up-to-date and accurately entered into the hospital's electronic medical record (EMR) system.

Client Education & Support:

Educate clients on basic veterinary services , procedures , and hospital policies , including hospitalization , vaccinations , wellness exams , and emergency care .

Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures , chemotherapy , or other specialized treatments.

Direct clients to appropriate staff for further medical or technical questions .

Billing & Payment Processing:

Process payments for services, including invoices for diagnostics , treatments , and medications .

Provide clients with detailed billing information , ensuring they understand charges and available payment options .

Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.

Facility Management:

Keep the front desk area neat and organized , ensuring a welcoming environment for clients and their pets.

Maintain inventory of reception supplies, forms , and marketing materials .

Ensure smooth communication flow between clients , veterinarians , and technicians .

Emergency & After-Hours Support:

Manage emergency situations with urgency and compassion , directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases.

Handle calls during overnight and weekend shifts , ensuring continuity of care and providing clients with necessary instructions or referrals .

Skills, Knowledge & Expertise to be Successful

High School Diploma or GED equivalent (required).

Veterinary receptionist experience strongly preferred.

Background in healthcare, medical administration, or high-level customer service required.

Familiarity with veterinary terminology, patient care workflows, or animal handling is highly desirable.

Experience using EMR systems and veterinary software (Vetter, AVImark, eVetPractice, etc.) preferred.

Ability to multitask efficiently in a high-volume, fast-paced environment.

Excellent verbal and written communication skills.

Ability to remain calm, compassionate, and professional in emotionally charged or emergency situations.

Reliable, punctual , and able to work weekends and holidays as part of regular rotation.

Strong organizational skills with keen attention to detail.

Team-oriented, positive, and committed to supporting pets and their families.

What We Offer

Dogwood Veterinary Specialty & Emergency is committed to supporting the people who make our hospital exceptional. We offer a comprehensive, competitive benefits package designed for your well-being, career growth, and financial security.

Competitive hourly pay with opportunities for advancement

401(k) with employer match

Short-term and long-term disability coverage

Life and AD&D insurance (fully or partially employer paid)

Employee referral bonuses

Medical, dental, and vision insurance with multiple plan options

Paid Time Off (PTO) for rest, vacation, and personal needs

Employee Assistance Program (EAP) for mental health, financial guidance, legal support, and more

Flexible scheduling within shift type, including 3×12 or 4×10 structures

Hospital-supported wellness initiatives

Continuing education (CE) opportunities and support

Access to advanced training in veterinary specialty communication and emergency triage

Career advancement pathways in client services, leadership, or cross-training within specialty departments

Mentorship from experienced veterinary leaders

A positive, collaborative team environment

Work in a state-of-the-art specialty and emergency hospital

Employee pet discounts on eligible services and products

Team-building events, staff appreciation activities, and recognition programs

If you're a service-focused, healthcare-experienced professional looking to grow in a fast-paced, meaningful environment, we encourage you to apply. Join Dogwood Veterinary Specialty & Emergency and help us provide exceptional care to pets and families across Marietta, GA.

About Dogwood Veterinary Specialty and Emergency

Dogwood Veterinary Specialty and Emergency strives to be at the forefront of veterinary emergency and specialty medicine, to offer the most effective diagnostics, and treatment options for each of our patients. We are also committed to the veterinary profession, in partnering with veterinarians and advancing the practice of veterinary medicine.

Dogwood Veterinary Specialty and Emergency is a proud partner of Innovetive Petcare . Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Dogwood Veterinary Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.