Professional Services Supervisor

About EPIC IO Technologies
We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions.

We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting-edge open AI platform, DeepInsights, is the cornerstone of our mission.

At EPIC iO, we don't just provide solutions; we co-create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future.

*Why join our team?*

• Bring your skills and knowledge to an innovative and growing workplace
• Work and collaborate with a team who has become one of the best in the industry
• Use industry-leading technology and the best tools available to ensure success
• Work in a stable industry with strong growth potential

EPIC iO is currently seeking a Professional Services Supervisor to join our team. This role is responsible for overseeing the deployment, service, and maintenance of network surveillance systems, access controls, and automation. The Professional Services Supervisor will lead a team of technicians, manage on-site installations and demobilizations, ensure quality maintenance and repair tasks, facilitate customer communication, oversee subcontractors, and handle logistical material handling and inventory management. This role requires up to 75% travel nationwide and involves both field and shop operations

Responsibilities & Tasks

• Supervise and participate in field service operations to ensure efficient project execution.
• Manage shop operations, including shipping, receiving, inventory control, and logistical loading/towing of trailers and cargo.
• Assemble, configure, wire, test, and troubleshoot hardware according to customer specifications.
• Maintain tools, equipment, and personal protective equipment (PPE) to ensure operational efficiency.
• Create and update technical documentation.
• Utilize computer programs and basic networking concepts to provide technical and remote support.
• Assist in training internal and external customers, improving processes, and refining existing Standard Operating Procedures (SOPs).
• Develop and maintain a strong understanding of company equipment, technical specifications, product offerings, and service pricing, including low-voltage surveillance/CCTV systems.
• Perform manual labor in both indoor and outdoor environments, including inclement weather conditions.
• Travel up to 75% of the time or as required.
• Work overtime, after hours, and occasionally on weekends as needed.

Required Qualifications

• Minimum of 3-5 years in field service operations, equipment maintenance, or a related technical role.
• Technical Skills: Proficiency in troubleshooting, wiring, configuration, testing, and maintenance of mechanical tools and equipment.
• Leadership: Proven ability to supervise teams, train personnel, and improve operational processes.
• Documentation: Experience in drafting and maintaining technical documentation and standard operating procedures (SOPs).
• Computer & Networking Knowledge: Basic understanding of computer programs and networking concepts for remote and technical support.
• Physical Requirements: Ability to perform manual labor in both indoor and outdoor environments, including inclement weather conditions.
• Flexibility: Willingness to travel up to 75% of the time and work overtime, after hours, and occasional weekends as needed.

Desired Qualifications

• Applicable work experience or technical associate degree.
• Texas Class B Security Contractor License.
• California C-7 Low Voltage Systems Contractor's License.
• Networking and TCP/IP experience.
• Experience and ability to work with low voltage AC and DC systems up to 120VAC.
• Familiar with light-construction & building processes.
• Trailer loading and towing experience.
• Forklift, and manlift operation, and CPR certifications or ability to fulfill through company programs.
• Safeland USA and/or Basin United course completion or ability to fulfill through company programs.
• Knowledge or certifications of Texas and national safety standards (OSHA).
• Background in warehousing or shipping, and receiving.
• Experience with Windows OS, Linux OS, along with VMS.
• Experience utilizing Enterprise Resource Planning (ERP) systems such as Acumatica, SAP, or NetSuite.
• Background in CCTV, wireless, software, and/or technology-related equipment.

Physical Requirements

• Ability to safely lift up to 125 pounds.
• Comfortable working at heights with ladders and aerial lift equipment.
• Willingness to travel up to 50% locally and 25% remotely, implying the ability to move and work in different geographical locations.

*Equal Employment Opportunity
*EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.