Service Desk Officer

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

AT&T has an opening for a Service Desk Officer for the TAC2O systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

Job Duties/Responsibilities:

• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.
• This job requires responsiveness and courtesy in customer interactions.

Required Clearance:

TS/SCI, Poly (#tssci) (#polygraph)

Required Qualifications:

Education requirements are flexible depending on experience.

• The following skills / prerequisites are required:

• Excellent verbal (Phone customer interaction skills) and written communication skills.

• o Experience with general information technology.

• o Willingness to work in Northern Virginia (Reston)

• Ability to work both as part of a team and independently.

• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification.

Desired Qualifications:

• Experience with WAN / LAN / Networking Technologies.
• Experience with MS Windows, Linux Administration.
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.).
• Experience using SolarWinds or other IT Management system.
• Experience using ServiceNow or other ticket-tracking system

Our Service Desk Officer's earn between $80,000-$160,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Reston, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.