General Manager

2 weeks ago

Evanston, Illinois, United States Horizon Realty Group Full time


The General Manager oversees daily operations, associate relations, resident and family engagement ensuring financial viability, regulatory compliance, and resident satisfaction. 


Requirements
  • Management and operations: Supervise all managerial, operational, and leadership aspects of the community. This includes managing staff, developing and enforcing policies, and ensuring compliance with all regulations and company policies. 
  • Financial Policy Implementation: Implement and manage the annual budget, monitor expenses, and contribute to the organization's financial health. This involves tracking revenue, profitability, and resource utilization.
  • Resident and family relations: Act as a primary point of contact and liaison for residents, families, and the local community. This includes building positive relationships, cultivating an inclusive community culture, ensuring a high level of resident satisfaction and active engagement.
  • Staff leadership and development: Recruit, hire, train, evaluate and provide regular feedback to management team, department heads, and senior community staff. Provide hands-on supervision, motivation, mentorship and leadership-by-example to foster a positive and service-oriented culture. Holds departmental meetings and drives performance. 
  • Compliance and safety: Ensure the facility is compliant with all state and local regulations. Conduct routine inspections to maintain a safe and secure environment for residents, outside guests, employees and vendors alike.
  • Long-term planning: Work with the corporate leadership and administrative staff to implement strategic marketing, leasing/sales plans for the property and ultimately ensure the community's mission is fulfilled. Build and maintain      relationships with local neighborhood influencers and local industry professionals to showcase and grow the unique community.
  • Strategic Partner: Collaborate with wellness center home-care partner and care manager to ensure that resident care plans and services adequately meet the needs of residents and prospective residents. 

Typical Qualifications:

  • Education: A bachelor's degree in a related field like Gerontology, Business Administration, Hospitality, or Human Resources is preferred.
  • Experience: Several years of experience in senior living management, ideally in a senior leadership role like General Manager, Administrator, Executive      Director or similar.
  • Skills: Strong, natural leadership and interpersonal skills, particularly emotional intelligence for navigating difficult conversations, are crucial. Demonstrated ability to lead people and manager multiple priorities simultaneously. Financial management and regulatory compliance knowledge are essential. 

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