Product Compliance Manager

COMFORT FOR THE WORLD

We believe in good sleep as a necessity. When people sleep well, they are healthier, smarter, stronger. As a leading industry expert, the focus of Sinomax is to provide millions of comfort solutions to people around the world.

Sinomax carries an unwavering determination to deliver products that dramatically enhance comfort and well-being through the production, supply, and distribution of our quality sleep and comfort products. In doing so, we help to make the world a better place.

We are seeking a new team player to fill our Product Compliance Manager position available at our La Vergne TN, location Benefit Package Offered:Employee offered standard company benefit package to include medical, dental, vision, term life insurance, accidental death benefits, and eligibility to participate in a safe harbor 401(k) plan.

Position Summary

This role is required to manage the processes necessary to ensure that data and information to the consumer is generated in accordance with business needs of all industry regulations.

Position Description

Design, implement, maintain, and manage a fully operative Consumer Care Center:

• Manage staff who handle consumer product inquiries and warranty replacements.
• Resolve all consumer related insurance claims.
• Serve as company liaison for all product liability related lawsuits.
• Resolve all escalated consumer issues.
• Identify and report on potential liability regarding manufacturing or design which would require corrective action.
• Create reportable and measurable metrics.
• Design and maintain a virtual product library, by retailer, for reference purposes.
• Generate and maintain SOP's as related to consumer relations.
• Create and implement a department handbook, instructional handouts, document processes, and scripting.
• Will work internally cross functionally to secure all pertinent details are correct and accurate before we go to market.

Retail and Corporate Compliance:

• Review all packaging, inserts, warranties, care tags, etc. to ensure compliance with retail customer requirements as well as compliance with the consumer's legal rights.
• Remain current with Federal and State regulations (ex. – law tag requirements, trademarks, etc.)
• Keep current on all registration for industry associations.
• Company liaison on all Retail Compliance Audits.
• Responsible for all new retailer onboarding processes.
• Resolve all retail issues as related to trademark infringements, unauthorized sale of products, etc.
• Create formal processes and procedures.
• Design and develop a retail customer library to consist of routing guidelines, packaging guidelines, shipping guidelines, etc.

Position Requirements

• Excellent computer skills, ERP, specifically SAP is preferred.
• 5+ years prior experience with managing a call center.
• 3+ years of industry knowledge preferred.
• Risk focused, good written and oral communication skills
• Strong organizational and project management skills
• Must be able to manage multiple tasks simultaneously
• Candidate should have a strong desire to lead and follow through with issues
• Must be a team player, work well with others

Training Required for Position

Positions Liaisons

Inside Customers: Sales Team, Finance Team, Operations Team, Product Development, Marketing Team, and Overseas Operations/Product Development

Outside Customers: customers, vendors, licensees

Partners: Sales Team, Finance Team, Operations Team, Product Development, Marketing Team, and Overseas Operations/Product Development

Equipment Used:

X Computer

X Desk Phone

X Cell Phone

X Fax Machine

X Copy Machine

X Internet

Work Environment: Works in a climate-controlled office environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and frequent computer usage. Must be able to perform the essential job functions with or without a reasonable accommodation.

Location:

Position Schedule: Office hours are 8:30am – 5:30pm

Benefit package offered: Employee offered standard company benefit package to include medical, dental, vision, term life insurance, accidental death benefits, and eligibility to participate in a safe harbor 401(k) plan.

Sinomax USA, Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Sinomax employs employees. In addition, Sinomax USA., Inc. will provide applicants who require a reasonable accommodation, because of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with Sinomax USA, Inc. Applicants who require such accommodation should contact Sinomax USA's recruiter at Brittany.-