Technical Trainer

An Amazing Career Opportunity for a Technical Trainer

Location: Remote, US

Job ID: 42601

We are seeking a hands-on Technical Trainer to deliver high-impact training programs on HID Global's PACS technologies. This role will focus on educating our partners and customers on HID's Complex Solutions, including Mobile Access, Mercury controllers, and other technical solutions. The ideal candidate will be passionate about technical education, comfortable with hardware and software environments, and skilled at translating complex concepts into engaging learning experiences.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Technical Trainer, you'll support HID's success by:

• Creating and facilitating engaging training sessions in-person, virtually, and through blended formats, with a focus on complex HID and Mercury solutions, including hands-on lab and simulations.
• Collaborating with sales and product leadership to assess needs and implement tailored training strategies.
• Tracking and evaluating training effectiveness using KPIs, performance metrics, and feedback.
• Customizing content for different audiences including sales engineers, installers, and end-users.
• Continuously enhancing training content by staying informed on industry trends and adult learning best practices.
• Creating and maintaining training materials, including presentations, manuals, and e-learning modules.
• Collaborating with product teams to ensure training content reflects the latest product updates and best practices.
• Supporting HID Academy certification programs and track learner progress.
• Evaluating training effectiveness and continuously improving delivery methods.
• Staying current with HID PACS technologies, including new products and new industry standards
• Providing guidance on troubleshooting and configuration

Your Experience and Background include:

• 3+ years of experience in technical training, preferably in physical access control or identity management.
• Strong understanding of HID PACS ecosystem including Mobile Access, Mercury controllers, and OSDP.
• Experience with HID Reader Manager, HID Academy, and PACS tools.
• Excellent communication and presentation skills.
• Ability to travel domestically up to 50% of the time with periodic international travel.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture

• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary in the United States is $141,000 to $165,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-

We make it easier for people to get where they want to go

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.