OPS Data Support Specialist

Department

Compensation

Required Qualifications

General Description / Primary Purpose
The Data Support Specialist works within the Advancement Operations team to provide clerical and technical support within the division's data operations. This position assists with maintaining the university's donor and alumni database. Acting as support for database users, the Data Support Specialist helps process common data requests and verify data. Core responsibilities include:
-Assisting with internal support tickets.
-Conducting routine data entry and data hygiene checks.
-Running scheduled data imports under supervision through existing templates.
-Assisting data analysts by performing initial data checks on reports, dashboards, and data pulls.

Job Function

Responsibilities include, but not limited to:

-User Support & Ticket Resolution (Primary Function): Provides front-line support to internal database users. This role will process standard internal tickets, assist with documentation, and escalate complex issues to superiors. 
-Database Operations: Uses Blackbaud Raiser's Edge and Omatic Cloud to execute standard import/export processes and update constituent records as directed.
-Data Quality Assurance (QA): Performs data verification and Quality Assurance (QA) reviews on data pulls from data analysts to ensure the information is accurate prior to delivery. 
-Data Cleanup & Hygiene: Identifies and flags data anomalies and executes routine data checks to identify data anomalies. 
-Security & Compliance: Processes user access from confidentiality agreement, update security logs to record who has access, and files confidentiality agreements. 
-Scheduled Reporting & Logging: Assists in logging our Fiscal Year reporting snapshots on a monthly basis to ensure accurate historical tracking (FY: July 1 – June 30).
-Data Uploads & Imports: Runs monthly data uploads, including employee/alumni information updates through established templates. 
-Administrative & Ad-Hoc Duties: Documents meeting minutes and action items. Assists with ad-hoc reporting, automation efforts, and other duties as assigned.

Departmental Requirements
-Technical Skills: Proficiency in Microsoft Office Suite is required, specifically Excel skills for data manipulation, formulas, and formatting. Familiarity with coding or syntax writing (via an IDE) is a bonus but is not required.
-Problem-Solving: Ability to troubleshoot basic user issues and follow standard operating procedures (SOPs) to resolve them. 
-Communication: Good interpersonal skills and the ability to explain basic technical steps to the common user. 
-Adaptability: Ability to work on assigned tasks with potential interruptions.
-Organization: Ability to handle multiple assigned tasks and meet deadlines.
-Initiative & Learning: A self-starter who is eager to understand the "how" and "why" of data operations and is comfortable asking questions to ensure accuracy.

Required documents to be uploaded: 
1. Cover Letter
2. Resume

Currently enrolled UNF students are NOT eligible to work an OPS position.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.