Customer Service Representative

Job SummaryJOB DESCRIPTIONThe purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.Essential Job DutiesProvide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.Process customer payments, as appropriate.Perform collection responsibilities, as assigned.Maintain office cleanliness.Scheduling Responsibilities (as assigned):Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.Resolve any scheduling conflicts including verifying and/or updating account details, as needed.Other duties may be assigned.QualificationsThe qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.Education, Training, CertificationsHigh School Diploma or GED, requiredExperience, Knowledge, Skill Requirements2 years customer service2 years of professional computer1 year front desk experience1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).Communication SkillsMust have the ability to effectively read, write and communicate in English with employees and customers.Systems And Software SkillsAbility to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.Other QualificationsValid driver's license with acceptable driving record required.Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreementPhysical & Work Environment RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.Physical RequirementsWhile performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift