Patient Access Specialist II

1 week ago

Arlington Heights, Illinois, United States Nevada System of Higher Education Full time $20 - $29

Hourly Pay Range:

$ $ The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

  • Sign on bonus: No
  • Position: Patient Access Representative II
  • Location: Arlington Heights, IL
  • Full Time/Part Time: Full -Time
  • Hours: Monday-Friday: M-F 8am-4:30pm
    M-F 9:30am-6:00pm
  • Rotating Weekends: One Saturday every 6 weeks 9:00am-1:00pm
  • Required Travel: No

A Brief Overview:
The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

  • Greet and assist patients in a courteous and professional manner during the registration process.
  • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
  • Assist with more complex registration scenarios and problem-solving
  • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
  • Handle scheduling for specialized services and follow-up appointments.
  • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
  • Collaborate with insurance providers and billing teams to address insurance-related issues.
  • Assist with resolving complex insurance verification cases.
  • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
  • Ensure clear and effective communication with patients to address their questions and concerns.
  • Handle patient concerns and escalations, resolving issues effectively.
  • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
  • Help patients feel comfortable and informed during the registration and scheduling process.
  • Assist in identifying process improvements to enhance patient experience.
  •  

What you will need:

  • Associates Degree Health Administration Preferred
  • Previous experience in patient access, healthcare administration, or a related field is required.

Benefits:

  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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