Sr. Director, Customer Experience

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit

Delivering the next-generation user interface and experience is a top priority for us as we transform into a design-led software company. We are looking for a strong leader who is passionate about creating modern experiences for our

platform and work closely with the talented UX designers at Saviynt. Our

designers have exceptional autonomy to work with the product engineering team

to invent cutting edge user experiences using modern principles and practices.

As a leader in this role, you will lead a world-class design team and drive the

adoption of the exciting new interface. The ideal candidate will have a unique mix of technical understanding, design thinking, and strategic product talent.

• • Understanding core business problems and requirements from customers, prospects, sales, and support
• Own the Saviynt modern experience
• Develop roadmaps that make hard tradeoffs and prioritize the highest value work first
• Collaborate closely with Architects, Engineers, and UX to define robust and scalable solutions
• Lead cross-functional teams to bring new products to life and drive adoption and success
• Leverage product data to continually get smarter about how to improve our existing products
• Track industry trends and think strategically to develop solutions that are differentiated versus the competition
• Be the subject matter expert for product areas and help enable counterparts in marketing and technical sales
• Drive technical development in a project/program management capacity, including the development of and reporting on complex program schedules
• Lead a collaborative design process for Saviynt product portfolio using data- informed design practices, user research, and market needs
• Create storyboards and wireframes to communicate and validate designs with stakeholders
• Lead the design team to produce user-centric designs by creating user journey maps and developing personas
• Lead the design team to create and own the design guide and philosophy to ensure a cohesive and consistent design across the platform

• • 15+ years of product management experience with 10+ years managing Product or Design teams. Highly preferred: Experience directly managing UX designers
• Bachelor's degree or higher in Design, Advanced degree in a technical field or or an equivalent relevant experience.Comfortable with executive and stakeholder communications
• Exemplary communication and relationship skills (verbal, written, and presentations)
• Track record of successful delivery of company-critical project
• Strong leadership skills and executive presence
• Experience with enterprise products or services
• Experience with technical platform products and developer users
• Knowledge in identity, access management, device/mobility management, and/or developer-facing products
• Background in SaaS products

$200,000 - $245,000 a year

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $200,000 - $245,000 annually.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

Data Classification, Retention & Handling Policy

Incident Response Policy/Procedures

Business Continuity/Disaster Recovery Policy/Procedures

Mobile Device Policy

Account Management Policy

Access Control Policy

Personnel Security Policy

Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.