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Front Desk Agent

2 days ago

Culver City, California, United States MAYUMI Full time

Job description

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include; registering guests, making and modifying reservations, hotel operator, concierge duties while sustaining customer database confidentiality at all times. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred, but not required.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must maintain a clean and neat working environment.
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working.
  • Maintain regular attendance in compliance hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with hotel policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with the hotels standards. Maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephones and ensure that all hotel performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all hotel policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner while sustaining customer database confidentiality at all times
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • On call
  • Overtime
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Language:

  • any other languages (Preferred)

Shift availability:

  • Day Shift (Required)
  • Evening Shift (Required)

Ability to Commute:

  • Culver City, CA Required)

Work Location: In person

Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hospitality: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • any additional languages? (Preferred)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Required)
  • Overnight Shift (Preferred)

Work Location: In person