Associate Claims Administrator

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 

JOB SUMMARY

The Associate Claims Administrator is responsible for supporting the claims process by reviewing, verifying, and processing insurance claims in accordance with company policies and regulatory guidelines. This role involves data entry, documentation management, and communication with internal teams and external stakeholders to ensure timely and accurate resolution of claims. The position requires strong attention to detail, organizational skills, and the ability to work in a fast-paced environment while maintaining a high level of accuracy and customer service. 

ESSENTIAL RESPONSIBILITES

• Assist in servicing claims on behalf of clients in all lines of commercial insurance in accordance with agency workflow and procedures
  • Take calls regarding new claims and enter information into the system while submitting claims to carriers
  • Work with insurance carriers to obtain the best claim resolution 
  • Enter claim acknowledgements, payments, or closures into the system
  • Follow up on requests from insureds and claimants on status of claims 
  • Scan and enter all mail pertaining to claim updates 
  • Run claim recap reports for Risk Advisors 
• Proactively respond to daily client correspondence in a quick and accurate manner
• Assist Claims Administrators and Senior Claims Administrators on larger accounts when necessary
• Collaborate with risk advisors to identify claims issues, potential solutions, strategies and services for clients
• Prepare and analyze loss history, experience modifications, and claim reports 
• Maintain internal and external relationships with professionalism 
• Participate in client meetings as necessary 
• Attend and actively participate in agency service training meetings 
• Continue professional development; pursue and maintain professional designations if applicable 

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 2 years in property & casualty insurance 
• Active property & casualty insurance license (Or ability to maintain within first 90 days)
• Excellent oral and written communication skills 
• Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively 
• Thorough knowledge of commercial insurance coverage and claims processes
• Ability to work in a fast-paced environment 
• Maintain internal and external relationships with professionalism
• Proficiency in CRM software and Microsoft Office suite 
• Knowledge of ModMaster and basic concepts is a plus 

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners' core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime and potential evenings/weekends for events and meetings as needed

TOOLS AND EQUIPMENT USED 

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

COMPENSATION AND BENEFITS 

The estimated range for this full-time position is $ $33.17 hourly, plus benefits. The pay of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.  

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.