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Platform Staff Software Engineer

2 weeks ago

Boston, Massachusetts, United States Maven AGI Full time

Company Overview
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.

Team

Maven has assembled a world-class team of Engineers from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview

We are seeking a seasoned
Staff Software Engineer
to join our team. This is a high-impact, senior technical leadership role where you'll help define the technical direction of our systems and mentor other engineers. You will be a key driver of architecture, design, and implementation, helping us build and scale robust, high-quality systems in a dynamic, fast-paced startup environment.

What You'll Do

  • Contribute to the architecture and development of a world class agentic platform that powers intelligent, scalable, production grade AI agents.
  • Work with cross functional partners to define requirements and translate them into clear, maintainable technical solutions.
  • Lead or support high impact initiatives that expand the capabilities of our platform and accelerate our roadmap.
  • Mentor engineers, provide thoughtful feedback, and help elevate the overall quality of the team's technical work.
  • Build well structured, testable, and resilient services that can operate at scale in production environments.
  • Adapt quickly to evolving priorities and contribute effectively in an environment that values iteration, ownership, and continuous improvement.

Who You are

  • You have 8 to 10 years of professional software engineering experience with a strong track record of delivering production quality systems.
  • You have experience building backend services in Typescript/Node as well as Java. Experience with Spring Boot is highly desirable.
  • You have experience setting technical direction for teams, making architecture decisions, and influencing engineering best practices.
  • You bring relevant telephony experience, such as SIP, Twilio, or similar communication platforms, or you have demonstrated the ability to rapidly learn and operate within this domain. This may include work on voice routing, call flow orchestration, messaging pipelines, or integrating telephony services into distributed systems.
  • You communicate clearly, collaborate well across functions, and can articulate technical tradeoffs in a way that supports strong decision making.
  • You are excited to work in a fast paced startup environment, embrace ambiguity, and enjoy driving clarity and momentum across complex initiatives.
  • Familiarity with areas such as LLMs, retrieval augmented generation, or agentic systems is a plus.

What We Offer

  • High Impact in cutting-edge field: Be at the vanguard of AI innovation.
  • Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
  • Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard.

What unites us is our Values and the passion we share to live by them:

  • Do right for our customers
  • We are data-driven
  • Be entrepreneurial
  • Strive to be better, together
  • MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
  • Join us in changing the face of enterprise customer support.