Front Desk Agent

2 weeks ago

Irving, Texas, United States The Atrium Hotel & Suites, DFW Airport Full time

We are seeking friendly, reliable, and service-oriented Front Desk Agents to join our team at The Atrium Hotel & Suites DFW. This role is the heart of our guest experience—welcoming guests, ensuring smooth check-ins/outs, and supporting hotel operations.

Candidates must be able and willing to safely operate our hotel vehicles as needed.

Responsibilities

  • Greet guests with warmth and professionalism
  • Perform check-ins, check-outs, and handle guest inquiries
  • Answer phones, manage reservations, and resolve guest issues
  • Operate the hotel shuttle for airport and local area transportation when scheduled
  • Assist with luggage, special requests, and guest needs
  • Maintain a clean and organized front desk area
  • Process payments and follow cash-handling procedures
  • Communicate effectively with housekeeping, maintenance, and management
  • Support daily hotel operations and ensure a positive guest experience

Requirements

  • Valid driver's license and willingness to drive the hotel vehicles
  • Strong communication and customer-service skills
  • Comfortable multitasking in a fast-paced hotel environment
  • Professional appearance and demeanor
  • Ability to lift up to 25 lbs and stand for extended periods
  • Basic computer skills; experience with hotel PMS systems preferred
  • Previous hospitality or customer service experience is a plus, but not required
  • Must be able to work weekends and holidays as needed

Schedule

Full-time or part-time

Shifts may include mornings, evenings, weekends, and holidays.

Compensation

Competitive hourly pay, based on experience

Employee meal discounts, PTO, and growth opportunities available.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Work Location: In person

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