Shift Leader

7 days ago

Sacramento, California, United States Smashburger 1755 Arden Full time

Shift Leader

Our first Smashburger
restaurant opened in 2007 with one single notion in mind; to serve a
better burger  Better burgers takes better service, support and
teamwork. That's why we treat our team members fairly in a diverse
and safe environment. With an average of 10 restaurants opening each year, we
invest in building internal opportunities for our teams' learning and
growth."  We just build better.  Better Burgers. Better
Teams. Better Experiences.

Better Benefits: Build
a better experience work & lifestyle

Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free meal
each shift they work *Flexible schedules in a fun, family friendly, team
environmentMedical, Dental and Vision Options**Paid time off – vacation and sick**401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management
experienceFree uniform

**Eligibility based
off of time in position and average hours worked

*Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions

 

Shift Leader
Responsibilities

Reporting to the Restaurant General Manager, our Shift
Leaders are the champions of better burgers In this role you will:Manage the performance of both FOH & BOH employeesPromote a fun and positive work environmentManage the effectiveness of people focused processes
and systemsProvide initial and ongoing training to all employees
within the unit utilizing SmashConnect, LMS, and 4 step method of
training Reward and recognizes employee performance that exceeds
company standardsManage with integrity the daily completion of
operational check lists to includeLine checks and uniform standardsOpening/closing check listsSafe and deposit logsManage the guest experience metrics (NPS and
OSAT) Manage FSC operational standards dailyEnsure all food safety standards are followed & in
compliance with local health depts.Exemplify guest service on each shift of the day and
communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all
new employeesFollow COGS management procedures for food ordering and
inventoryFollow company cash policies to ensure minimal losses
through theft or shortagesManage daily labor

Shift Leader
Requirements

Previous Shift Leader Experience90-day completion of train the trainer courseFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set
forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and
verbal, to effectively communicate with restaurant management, front line
employees and corporate support teamsPeople management skills to effectively select, assess,
coach/counsel, develop, motivate, and lead restaurant teamsExcellent attention to detailProven time management, consistency, and organizational
skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time
and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high temperatures

All applicants and
employees have an equal opportunity for employment and advancement within
Smashburger.  Smashburger is dedicated to the principles of equal
employment opportunity.  We prohibit unlawful discrimination against
applicants, prospective applicants, or employees on the basis of age 40 and
over, race, sex, color, religion, national origin, disability, genetic
information, sexual orientation, gender identity, military or veteran status,
or any other applicable status protected by state or local law.  This
prohibition includes unlawful harassment based on any of these protected
classes.  Unlawful harassment includes verbal or physical conduct which
has the purpose or effect of substantially interfering with an individual's
work performance or creating an intimidating, hostile, or offensive work
environment.  We maintain a workplace free of racial slurs and bias. This
policy applies to all employees, including managers, supervisors, co-workers,
and non-employees such as customers, clients, vendors, consultants, etc. Any
conduct in violation of these company policies is also a violation of the
law.  Employees who engage in, ratify, or perpetuate discrimination,
harassment or retaliation will be subject to disciplinary action, up to and
including immediate discharge.

We use eVerify to
confirm U.S. Employment eligibility.

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