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Membership Service Coordinator

20 hours ago

Dayton, Ohio, United States YMCA of Greater Dayton Full time

Membership Service Coordinator

South YMCA

Kettering, OH

Part-Time/Non-Exempt

$14.00-$16.80/Hour

2 Weekend opening shifts per month

Occasionally covering evening shifts as needed.

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals and for providing leadership to the Member Services Desk.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

  • Oversees Member Service Desk staff through scheduling, training and coaching.
  • Oversees Member Service Desk Operations through:
  • Organizing the Member Service Desk processes and systems.
  • Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.
  • Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.
  • Remaining knowledgeable of member information and programs.
  • Ensuring excellent phone service.
  • Provides excellent member service and trains others in these services.
  • Serves as scheduled staff coverage at the Member Services Desk.
  • Conducts tours of the facility for prospective members and guests.
  • Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Performs routine copying and filing.
  • Is familiar with member information as outlined in the new member handbook.
  • Proactively solves problems.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.

Qualifications:

  • High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience required; two years or more of supervisory experience preferred.
  • Computer skills are required as well as strong supervision skills.