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crisis call specialist

2 weeks ago

Newark, Delaware, United States Rockford Center Full time

Responsibilities:

Rockford Center is searching for a qualified, and experienced Admissions Call Specialist in our Admissions Department for evenings.

This opportunity has a Monday-Friday schedule, 4p-12:30am

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Website: Psychiatric and Substance Abuse Services | Rockford Center | Newark, DE

Position Summary:

In this rewarding role, you will provide direct patient care to geriatrics, adults, adolescents and children with psychiatric disorders to ensure the safety and well-being of our patients.

Responsibilities:

  • Complete face sheet and distribute to appropriate physicians/department when necessary, complete admissions procedures, including paperwork completion/distribution and data entry.
  • Respond to incoming crisis calls within three rings. Document all calls on an intake sheet including any clinical information pertinent to the arrival of the client.
  • Document call information into the computer system and process all incoming referrals.
  • Assist to obtain patient signatures on all admissions within a 24-hour time frame.
  • Maintain supplies required for the assessment referral center purposes.
  • Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery.

Benefits:

    • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries
  • Tuition Assistance

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

Requirements:

  • Bachelor's Degree in Mental Health Field or LPN License required. (1) year behavioral health experience preferred. Masters Degree in Mental Health Field or RN License preferred.
  • One (1) year of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
  • CPR certification and Completion of Handle with Care training during orientation process.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.