Operations Specialist

Cetera is seeking an Operations Specialist to join our Channel Operations team in El Segundo, CA. This role plays a critical part in maintaining operational excellence by ensuring compliance and data integrity across key systems. The Operations Specialist will be responsible for managing Smarsh email retention and access, delivering customized reporting solutions, and providing troubleshooting support to both field representatives and internal teams. This position requires strong attention to detail, analytical skills, and a proactive approach to problem-solving in a fast-paced environment.

Core Responsibilities

• Configure and manage Smarsh email retention settings for the Channel Operations team
• Maintain and oversee Smarsh access for Supervision teams
• Develop ad hoc and customized reports for credit unions, banks, and field teams
• Troubleshoot and resolve Salesforce cases, including case setup and follow-through

Desired Knowledge, Skills, and Abilities

• Familiarity with Smarsh, Salesforce, or similar compliance and reporting platforms
• Exceptional attention to detail and ability to prioritize multiple tasks effectively
• Strong problem-solving skills with a proactive mindset toward operational improvements
• Excellent communication and collaboration abilities across teams

Minimum Required Education & Experience

High school diploma or equivalent

Compensation

The base annual salary range for this role is $67,000 to $75,000 , with the opportunity to earn a competitive performance-based bonus. Actual compensation within this range will be determined based on a variety of factors, including but not limited to: relevant skills, depth and years of experience, certifications, and geographic location. Salary may vary significantly depending on cost-of-labor considerations in different regions.

What we give you in return:

Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

About Cetera Financial Group:

Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.

" Cetera Financial Group " refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors , Cetera Advisor Networks , Cetera Financial Institutions, and Cetera Financial Specialists .

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.