Operations Supervisor

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. 

Position Responsibilities: 
People/Performance Management

• Oversee UAA team to meet/exceed NA Operations performance metrics 

• Develop UAA Talent through oversight of training and development planning/execution/monitoring

• Collaborate with CI UW counterparts to assure mutual priorities are achieved

• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.  

• Deliver regular, results driven feedback tied to performance goals/metrics.

• Maintain an open and collaborative engagement with staff that encourages diversity of thought

• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.  

• Assure timely completion of performance reviews, goal setting and compensation administration

• Create and execute plans to retain high potential employees

Process Management

• Assure team adherence and compliance with established processes/workflows and roles.

• Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. 

• Review and communicate all process/workflow changes/enhancements and assure UAA adoption.

• Review workflows and escalate any process improvement suggestions to Regional Ops Manager. 

• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.

• Assure UAA adoption of Corporate automation strategies

Service Management

• Oversee process to assure all service delivery goals are met

• Act as point of contact for CI business partners regarding operational process, service and people management

• Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables

• Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.

Financial Management

• Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)

• Oversee reporting on premium bookings for assigned departments

• Ensure timely transfer of eligible business to underwriting center to maximize branch resources

• Partner with CSSC to resolve collection/billing issues

• Oversee timely resolution of WC  Bureau Crits to eliminate fines

The pay range for the role is $90,000 to $110,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at   The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. 

Desired Qualifications:  

• Advanced PC Skills:  Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.  

• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. 

• Demonstrated results orientation with ability to problem solve and provide solutions. 

• Strong business acumen and critical thinking skills which lead to confident decision making 

•  Ability to learn quickly, prioritize work, and perform within time constraints. 

• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. 

• Ability to manage remote staff 

• Ability to adapt to fast paced environment 

• Ability to lead /influence team to meet business priorities.

  Education and Experience: 

• Associates Degree or equivalent, 4-Year degree preferred 

• Minimum of 5-7 years relevant insurance/supervisory experience