Scheduling Coordinator

2 weeks ago

St Louis, Missouri, United States Chesterfield Dental Studio Full time

We are seeking an energetic and outgoing Dental Office Scheduling Coordinator to assist patients and join our friendly and motivated team at Saint Louis Dental Studio

Duties include:

  • Greeting patients with a warm and welcoming demeanor
  • Checking patients in and out of their appointments efficiently
  • Answering phone calls and addressing patient inquiries professionally
  • Scheduling appointments and managing the practice's calendar
  • Reviewing treatment plans with patients to ensure understanding
  • Collecting payments and handling financial transactions accurately
  • Assisting with patient records and maintaining confidentiality
  • Coordinating with dental staff to ensure smooth operations, maintaining adequate staff for every open day
  • Utilizing insurance call centers to determine benefits on an as needed basis (majority of patients will not need direct intervention like this)
  • Providing excellent customer service to enhance patient satisfaction
  • Assisting with administrative tasks as needed to support the practice
  • Confirming patients before their appointments, reminding them 2 days before and enforcing the late cancellation policy as needed
  • Reaching out to overdue hygiene patients to reactivate them or clear them from the practice software
  • Assisting with unscheduled treatment list
  • Additional tasks as the office's need require, including, but not limited to; Practice Management (Dentrix) learning, adapting better methods to organize the practice and it's patients, utilizing NexHealth software to communicate in a timely manner with patients, responding to E-mails or forwarding to necessary departments, achieving a over 70% new patient call retention program.

Qualifications:

  • Previous experience in a Dental Office is very beneficial but not required.
  • We are looking for candidates who are eager to learn and enthusiastic about contributing to the growth of our office.

Job Types: Full-time

Pay: $ $25.00 per hour (based on experience). Bonuses based on production/collections and procedures complete.

Benefits:

  • Paid time off (PTO) and paid holidays.
  • Medical benefits package.
  • Profit sharing 401k plan with 2 years vesting, depending on offices success for year

Schedule: 7:40 AM to 4:50 PM (Monday to Thursday), 7:40 AM to 2:20 PM (Friday)

Experience: Customer service: 1 year (Preferred)

Ability to Commute: Saint Louis, MO Required)

Ability to Relocate: Saint Louis, MO 63109: Relocate before starting work (Required)

Work Location: In person

If you are a motivated individual with a passion for dental healthcare and meet the above qualifications, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience. Customer service job first and foremost, will learn more about dentistry as you progress through training with our qualified team members.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 36 – 42 per week

Benefits:

  • 401(k)
  • Employee discount
  • Free parking
  • Health insurance
  • Paid time off

Ability to Commute:

  • St. Louis, MO Required)

Work Location: In person

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