Field Service Technician

Field Service Technicians are responsible for troubleshooting and diagnosing problems on various types of heavy equipment to make necessary repairs. Additionally, this would include all aspects of providing end user customers with a timely and efficient service experience. Work location is split between onsite at the Aspen Branch and in the field at customer locations. Fieldwork is accessed via company supplied trucks and at times may require overnight travel. Field technicians are expected to keep knowledge/skills updated by attendance at factory training courses. 

Aspen Equipment has multiple openings at our branches across the U.S., including but not limited to:

• Bloomington, MN
• Omaha, NE
• Lee's Summit, MO
• Ankeny, IA

*Candidates hired for this role will receive a $4,500 sign-on bonus, payable after 90 days continuous service. Non-bargaining employees are eligible for our Tool Reimbursement Program of up to $1,500 per calendar year. Relocation assistance may also be available to those who qualify.

ESSENTIAL JOB FUNCTIONS:

• Troubleshoot problems on various pieces of equipment based on customer explanation.
• Diagnose the problem using knowledge of hydraulics and electronics repair.
• Operate hand tools & equipment.
• Initiate ordering of necessary parts to make the repairs.
• Complete required paperwork.
• Check that all functions are correct.
• Check for leaks and loose fittings.
• Check that tolerances and torque specs are correct.
• Test pressures and record them on the test sheet.
• Communicate with supervisor when there are problems on a job.
• Assist in scheduling daily tasks and promote future work to meet utilization requirements.
• Will have direct customer interaction and communication.
• Make recommendations for changes in procedure or job functions that are considered to be in the general interest.
• Perform other job-related duties assigned by management.

JOB REQUIREMENTS:

• Must be able to meet requirements of FMCSA to operate a Commercial Motor Vehicle (CMV)
• Strong mechanical aptitude – technical understanding of hydraulics, electrical and primary functions of a broad range of equipment used in our industry.
• Knowledge of basic hydraulics and 12-volt electrical systems
• Knowledge of wiring stop/start systems and ability to use programmer.
• Knowledge of sizes of fittings and hydraulic hoses.
• Able to operate saw for cutting steel.
• Able to operate plasma cutter.
• Able to use oxygen/acetylene torch.
• Ability to adjust pressures and reliefs.
• Basic math skills.
• Ability to read and understand electrical and hydraulic schematics.
• Mechanical design and/or practical experience in hydraulics, structural or mechanical layout.
• High level of Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry.
• Technical college degree desired, or structured on-the-job training program successfully completed.
• 2 years' experience in field service of heavy equipment.

HEALTH & SAFETY REQUIREMENTS:

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.  
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received. 
• Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.
• Have the ability to obtain a DOT card.

WORKING CONDITIONS:

This is a full-time position with typical working hours between 7:00 AM to 4:00 PM Monday through Friday. Overtime and weekend work may be possible based on business conditions. Shift start and end times may vary slightly. 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position will be required to work in an environment with exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.  While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.  There is frequent lifting and/or moving of up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.  

BENEFITS:

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify. 
• Vacation and Holiday Pay
• Paid Parental Leave
• Team building, engagement events, and community involvement
• Scholarship Program
• And much more

PAY:

This position offers a pay range between $ $45.00 per hour depending on skills and qualifications for non-bargaining employees. Pay is provided on a bi-weekly basis and there are 14 days in the pay period, beginning on a Monday and ending on a Sunday.