Workplace Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves:The Workplace Ambassador is a vital front-line role within JLL's Experience Services team, serving as the cornerstone of exceptional workplace experiences that create lasting value for our clients. As an "expert who creates value through lasting partnerships," you'll deliver hospitality-driven service that sets the standard for superior client experiences. This dynamic position combines professional reception operations with proactive workplace support, ensuring every employee, guest, and visitor receives seamless service from arrival through departure. You'll partner closely with Workplace, Facilities, and service teams to maintain a welcoming, organized, and efficient environment that reflects JLL's commitment to excellence. This role offers the opportunity to directly impact client satisfaction while developing versatile skills in hospitality, operations, and workplace services.What your day-to-day will look like:• Greet and assist employees, visitors, and guests with warm, professional service while managing check-in processes, security badging, and wayfinding according to site protocols• Maintain polished front desk operations including managing incoming calls, messages, general inquiries, and providing information about workplace services and building amenities• Conduct regular floor walkthroughs to ensure workplace areas are properly stocked, orderly, and aligned with established service standards• Restock supplies across pantry areas, snack stations, copier centers, and general materials while supporting light room resets for meeting and conference spaces• Submit work orders and communicate maintenance, cleaning, or technical issues to appropriate teams while providing supplemental support during low-traffic periods• Anticipate employee and guest needs by proactively offering solutions and maintaining clear communication through verbal and written channels• Collaborate with internal teams to ensure seamless service coordination while supporting meeting and event needs as directedRequired Qualifications:• 1-3 years of experience in hospitality, customer service, workplace services, or office support roles• Demonstrated ability to engage professionally and confidently with employees and guests at all organizational levels• Strong organizational and multitasking skills with proven ability to manage shifting priorities in fast-paced environments• Working knowledge of Microsoft Office Suite and basic workplace management systems• Physical ability to lift 15-30 pounds for routine stocking and facility support tasks• Reliable, team-oriented professional who can work independently while maintaining composure during high-traffic periods• Excellent verbal and written communication skills with commitment to hospitality-focused service standardsPreferred Qualifications:• Experience in corporate office environments or commercial real estate workplace services• Basic knowledge of facility operations, maintenance procedures, and workplace technology systems• Event coordination or meeting support experience in professional settings• Familiarity with visitor management systems and security protocols• Customer service training or hospitality certifications• Experience with work order management systems and interdepartmental coordination• Understanding of workplace culture development and employee engagement principlesLocation: NYC - OnsiteWork Shift: Standard business hours - M to F, 9 am to 6 pmThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.Estimated compensation for this position:55,000.00 – 60,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –New York, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.