IT Business Process Analyst

With more than 200 attorneys and professional staff, the Seattle City Attorney's Office is one of the largest law offices in Seattle and is the third-largest public law office in the state. Our office is committed to making Seattle a safe, healthy, empowered, and thriving community for everyone. We strive to address historical injustices within the court system with self-examination and to pursue justice in Seattle with integrity, creativity, and fairness. We believe working transparently, innovatively, and in collaboration with our partners in the community is necessary to achieve outcomes that promote equity, accountability, and healing.

The CAO seeks a Business Process Analyst / Project Manager (BPA/PM) with experience incorporating new technology to support the department's Civil and Criminal Divisions by incorporating new tools, examining and implementing business process improvements, and serving as a key liaison between the CAO's divisions, other City departments, and external vendors. The position is responsible for the development and implementation of pivotal workflows affecting prosecution for the City of Seattle and legal advice and representation for its departments. The BPA/PM helps ensure the Criminal and Civil Divisions meet their commitments and incorporate technology in the practice of law by aiding in cross-team collaboration, timeline development, and integration planning.

This position will be responsible for training staff and documenting processes related to the office's legal software systems and business processes. Work on specific projects will include a newly launched Criminal Case Management System, records management and retention technology, and expanding reporting functionality of a new timekeeping system.

• Analyze a variety of informational and operational needs to recommend solutions, including incorporation of advanced technology, best practices in case and document management, and compliance with government requirements
• Manage full life cycle of business process improvements, including defining scope and resource allocation, schedule and benchmarks, and implementation strategy
• Coordinate with Criminal and Civil Division stakeholders, subject matter experts, and end users to understand and prioritize business needs, determine steps and technical tools to meet requirements, and liaise with internal Information Technology team and outside vendors to integrate systems
• Develop and execute change management strategies for policy adoption, procedural updates, and advanced practices that include regular communication with end users
• Maintain system to track progress of concurrent projects, establish tools for measuring performance, and give feedback to Criminal and Civil Division stakeholders and internal Information Technology team
• Oversee implementation, integration, and maintenance of case management and timekeeping systems, including ongoing reporting features and enhancements
• Liaise with internal eDiscovery and public disclosure teams to assess and recommend workflows related to retention, litigation holds, and records organization
• Regularly review existing technical resources and strategize how to further incorporate use
• Document policies and procedures for legal technologies, and aid in training end users
• Oversee creation and maintenance of onboarding materials and handbooks
• Analyze constraints to capacity to recommend possible efficiencies, resource reallocation, or outside support considering personnel and budget parameters
• Help prepare Requests for Proposals or research of solutions, evaluation of consultant proposals, and selection and assessment of contracts
• Review and update SharePoint content and project-related Teams channels
• Participate in and represent Criminal and Civil Division priorities in interdepartmental committees, including Citywide Records Management
• Meet regularly with representatives from Criminal Division, Civil Division, and internal Information Technology team to prioritize projects and evaluate pending tasks
• Serve as CAO's Data Steward to improve data governance, data fidelity and provide data management support for divisions to enable targeted and more efficient reporting and automations based on held data.
• Develop and maintain clear process documentation and standard operating procedures (SOPs) to support consistency, training, and knowledge transfer.
• Evaluate and recommend tools, technologies, and training that streamline existing processes and improve service delivery.

Required Qualifications

• Minimum 5 years in business process analysis, project management, or equivalent experience
• Strong knowledge of project management and change management methodologies
• Effective written and oral communication skills
• Creative and strategic thinking, and ability to work under pressure
• Excellent organizational, time management, and customer service skills
• Attentive to detail, and able to manage multiple deadlines and competing priorities
• Ability to build relationships with stakeholders and various team members
• Experience with Microsoft 365, Cloud-Based Services, and Office

Desired Skills

• Experience with governmental agencies and records retention policies
• Familiarity with case management and eDiscovery applications, and relational databases
• Familiarity with LawBase, NUIX Discover, Intapp Time, RecordPoint.
• Experience with public sector performance measurement and program evaluation.
• Experience with Microsoft 365, Purview eDiscovery, Dynamics, Power Platform, SQL, DevOps, Visio, Project, PowerBI and/or Tableau Desktop.
• Experience with creating and maintaining Low Code Process Automations and using AI in a Microsoft 365 stack.

Application Process – For your application to be accepted you must:

• Complete the online City of Seattle Application
• Include the following required attachments (.pdf, .doc, or .docx format):
• Cover Letter describing your interest in the position.
• Resume detailing your relevant experience.

Application Submission Guidelines – All applicants are required to apply on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site. Note: The required documents listed in the above "Application Process" section must be attached to the application prior to the job closing date indicated to ensure consideration for the application submitted. Please contact the Office of Human Resources on or before the closing date indicated above at should you need assistance with the online application process.

Race and Social Justice Initiative – The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. We seek individuals who will work toward the goals of the Race and Social Justice Initiative.

Compensation – The full salary range for this position is $ $77.82 per hour. Salaries are not subject to negotiation.

Benefits – The City of Seattle offers a comprehensive benefits package including vacation, 12 official holidays and 2 floating holidays, sick, and paid parental leave as well as medical, dental, vision, life, and long-term disability insurance for employees. City Attorney's Office employees also have the opportunity to participate in a defined benefits retirement program. More information about benefits can be found at

Workplace Environment – The Seattle City Attorney's Office has a Flexible Work Arrangements Policy. Employees have the option to work a hybrid schedule (3 days in the office, 2 days remote). This is subject to change as circumstances and business needs dictate.

Background Check Requirements – All positions are security sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the verification of credentials and/or other information required by the municipal corporation's procedures, including the completion of the criminal history check in accordance with Seattle's Fair Chance Employment Ordinance, SMC Applicants will be given a chance to explain or correct background information and provide verifiable information on good conduct and rehabilitation.

Who may apply – This position is open to all candidates who meet the minimum qualifications.

The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, gender identity or expression, family or marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, pregnancy, or other protected characteristics. The Seattle City Attorney's Office encourages people of all backgrounds to apply.

Questions? Contact our Human Resources team at

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.