Part-Time Customer Service Specialist

The City of Port St. Lucie is an equal opportunity employer.

This position requires the applicant to successfully pass a drug screening.

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking
HERE
.
The hourly rate for this role is $ $22.13 depending on qualifications.
This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
Entry level recreational work in monitoring and supervising designated recreation program(s) and instructing in a variety of recreational activities. Facilitates the development of public trust and confidence in the City.

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Accepts payments and processes receipts for programs and facility rentals. Utilizes RecTrac software and maintains monthly reports regarding memberships and class/program attendance.
• Accepts registrations for programs and provides customer service. Sells program tickets, memberships to facility, and enters registration for recreation/fitness programs.
• Monitors, oversees, maintains, and sets up equipment throughout the Recreation/Fitness division, Event Center, Community Center fitness area, and assigned recreational programs such as special events, athletic leagues, center activities and programs, dances, and game room, pickleball, youth and adult athletic leagues, etc.
• Maintains equipment and facilities by performing manual labor, painting, and semi-skilled work.
• Maintains facility, inside and outside; performs litter control functions; general janitorial and housekeeping functions; and other manual labor tasks.
• Sets up chairs and tables for meetings/events/programs and clears area after meetings/events/programs.
• Disseminates information to public via email, telephone, or in-person.
• May instruct assigned recreational/ special events, athletic leagues and activities, center programs, dances, hayrides, etc.
• Assists in front desk/floor coverage to the fitness center and/or recreation desk of the Port St. Lucie Event Center or the Community Center.
• Assist in fitness and/or recreation division when hosting special events at the Port St. Lucie Event Center, Community Center (and other locations).
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience
Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Some recreation experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/AED training is required to be obtained within 270 days from date of hire.
• Possession of valid driver's license and maintenance of clean driving record required with the ability to obtain a valid Florida driver's license within 30 days from date of hire.

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Suite, including but not limited to Excel spreadsheet software and Microsoft Word processing software.
• Knowledge of desktop publishing and recreational registration programs is preferred.
• Knowledge of various recreational activities and programs.
• Knowledge of programs and activities.
• Skills in organizing activities and promoting a safe environment.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to plan, organize and carry out daily and special programs.
• Ability to communicate both orally and in writing.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Steel-toe or composite shoes are mandatory.

WORK ENVIRONMENT
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions that may be adverse and extreme (heat, humidity, cold, rain, etc.). The employee is frequently exposed to noise, dust, fumes, airborne particles, and uneven surfaces.

The noise level in the work environment is usually moderate.

Documentation Requirements
Please Read Carefully

Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
**ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:**

• Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
• Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
• Approved Credential Evaluation Agencies:

Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education

**It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified.

Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.**