Manager of IT Customer Support Services

1 day ago

San Diego, California, United States Jobs via Dice Full time

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Irvine Technology Corporation (ITC), is seeking the following. Apply via Dice today

Manager of IT Customer Support Services

Our client is seeking a hands-on IT leader to manage and continuously improve end-user computing and customer support services across a complex enterprise environment. This role blends people leadership with deep technical ownership, focusing on system reliability, automation, device management, and digital workplace performance. It's an execution-driven opportunity for someone who thrives in the day-to-day while building scalable, high-quality support services.

Location:
San Diego, CA (Onsite)

Compensation: This job is expected to pay about $145,000 annually upon conversion
No Visa Sponsorship Available for this role
What You'll Do:

  • Lead and actively participate in end-user systems administration, including desktops, laptops, thin clients, access management, and device performance
  • Oversee software packaging, deployment, and automation initiatives to improve reliability and self-service adoption
  • Manage patching, compliance, and operational stability across all end-user devices
  • Monitor and improve digital experience metrics by proactively identifying and resolving performance issues
  • Lead, coach, and develop an End User Services team while maintaining accountability for service delivery and operational excellence

What Gets You the Job:

  • Experience leading end-user computing or IT customer support teams in a hands-on capacity
  • Strong background in device management, patching, automation, and software deployment
  • Experience supporting enterprise authentication tools, digital workplace platforms, and AV or collaboration technologies
  • Ability to balance people leadership with direct technical execution in a fast-paced environment
  • Proven success driving operational stability, process improvement, and measurable service outcomes

This is an opportunity to step into a visible leadership role where your technical skill and leadership impact are felt immediately. Apply now to be considered for this contract-to-hire role and help shape a high-performing digital workplace environment.

Irvine Technology Corporation (ITC)
connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow.
Join us. Let us ELEVATE your career
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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