Senior Collections Associate

About Specialty Program Group
Specialty Program Group ("SPG") was founded in 2015 with the singular purpose of building a world-class specialty insurance intermediary by acquiring best-in-class underwriting and niche businesses and providing the resources they needed to grow. Now a portfolio of companies, SPG manages $4B Gross Written Premiums, with organic growth of over 10% since its founding and 1,000+ employees in over 35 offices across the United States. SPG is a wholly owned subsidiary of HUB International, an insurance brokerage with over $5 billion in revenue and more than 17,000 employees in six hundred offices throughout North America.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate based on race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO Law "Know Your Rights" poster and its supplement is available here at .

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We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at or This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Description
The Collections Sr. Associate will handle daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Sr. Associate position reports to the Collections Supervisor.

Essential Duties And Responsibilities

• Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
• Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.
• Timely completion of tasks and processes in ImageRight (workflow tool).
• Provides FP&A Team with the necessary reporting to calculate aged-based write-offs.
• Provides ad hoc reporting and analysis.
• Identifies opportunities to enhance and improve systems & operations within the organization.
• Serves as backup for other members of the Collections team.
• Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
• Proactively coordinates with Sales and Senior Management when necessary to accelerate the collection process.
• Maintains timely contact with staff, agency accounting departments, and collection agencies on receivable matters.
• Follows production, productivity, quality, and customer-service standards.
• Manage a phone queue, answer incoming and place outgoing phone calls to resolve issues.

Qualifications
Education and/or Experience

• High school diploma or GED equivalent required; bachelor's degree preferred.
• Minimum 2 years of experience in accounting or related field.
• General understanding of Accounts Receivable reports.
• Strong written and verbal communication skills.
• Effectively respond to questions from managers, clients, and customers.
• Ability to solve practical problems and deal with limited standardization.
• Recreate accurate timeline of events with cash reconciliation backup.
• Proficient knowledge of Microsoft Office, with an emphasis in Excel.

Other Skills And Abilities

• Ability to review and investigate errors and inconsistencies between Accounts Receivable reports.
• Ability to multi-task, prioritize, and work independently.
• Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees.
• Anticipate work needs and follow through with minimal direction.
• Proper grammar and proofreading skills.
• Analytical problem-solving.
• Ability to work well under pressure and within short deadlines.
• Willingness to learn and adopt new strategies.

Work Location

• This role is Hybrid and working out of our Brentwood, TN office.
• Department: Accounting & Finance
• Required Experience: 2-5 years of relevant experience
• Required Travel: No travel required
• Required Education: High school diploma or GED equivalent required; bachelor's degree preferred.

What's in it for You?

• A leadership team focused on caring for and developing our team.
• Competitive compensation
• Hybrid work environment
• Customizable flexible benefits & company matching RRSP contributions.
• Generous PTO package - vacation time, sick, and paid day off for your birthday – we want to celebrate you
• Progressive work environment at a rapidly growing organization.
• Growth potential - HUB is constantly growing and so can your career
• Ongoing personal and professional development opportunities.
• Comprehensive wellness programs
• Customized hands-on training that fosters team building/camaraderie and provides in person support.

Salary Transparency
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected annual compensation range for this position is $50,000-$75,000 paid hourly and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

#SPG
Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.