Document Services Supervisor – Legal Services

Lead a Team That Keeps the Legal Process Moving
Overview
U.S. Legal Support is seeking an experienced and motivated
Document Services Supervisor
to join our Woodland Hills team In this role, you'll lead a dedicated group of professionals responsible for ensuring the accurate and timely preparation and distribution of transcripts and related legal documents. You'll play a key part in maintaining our high-quality standards, driving team performance, and keeping operations running efficiently.

If you're a natural leader with strong organizational skills and thrive in a fast-paced environment, we'd love to have you on our team.

Document Services Supervisor – Legal Services
Location:
Woodland Hills, CA

Salary Range:
$55,000 – $65,000 annually

Employment Type:
Regular Full-Time

Schedule
We offer flexibility to fit your lifestyle:
Consistent Week + Remote Saturday

• Core Hours: Tuesday – Saturday | 9:30 AM – 6:30 PM
• Location: Tuesday – Friday in-office; Saturday remote with flexible start times
• Additional remote day during the week based on business needs

Key Responsibilities

• Supervise and direct the daily operations of the production department, ensuring the team meets deadlines and performance goals.
• Provide leadership, support, and coaching to employees to promote growth and high productivity.
• Oversee and/or conduct training for new and existing team members.
• Prioritize production tasks based on deadlines, client needs, and complexity.
• Print, prepare, and review transcripts and exhibits to ensure exceptional quality and accuracy.
• Coordinate the fulfillment and delivery of completed transcript orders to clients, ensuring accuracy, timeliness, and proper handling requirements.
• Communicate with clients, reporters, and internal teams regarding production status, order updates, and client requests.
• Maintain and monitor production equipment, coordinating service or repairs as needed.
• Track and manage workflow needs related to transcript orders, production materials, and departmental resources.
• Maintain accurate records such as production logs, order tracking logs, and exhibit logs.
• Conduct performance audits, lead team meetings, and monitor production metrics and SLAs.
• Approve timecards and assist with production coverage as needed.
• Collaborate with cross-functional teams to support company initiatives.
• Perform other duties as assigned by the Production Manager.

*Requirements*

• Minimum 3 years of relevant experience; legal services or litigation support preferred
• Prior supervisory experience strongly preferred
• High school diploma or equivalent required
• Strong leadership, communication, and organizational skills

*Skills*

• Dependable and detail-oriented.
• Flexible and resilient in a dynamic environment.
• Strong problem-solving and decision-making skills.
• Excellent communicator with a customer-first mindset.
• Skilled in time management and multitasking.

*Why Join U.S. Legal Support?*
At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career—all while making a difference in the legal industry.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and volunteer time.
• Company-paid life insurance and disability coverage.
• Employee wellness programs and perks.
• Growth and development opportunities within a national organization.

Join us and be part of a team that takes pride in accuracy, service, and excellence every day
Consistent Week + Remote Saturday

Core Hours: Tuesday – Saturday | 9:30 AM – 6:30 PM

Work Location:

Tuesday – Friday: In-office

Saturday: Work from home with flexible start times (7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM)

Option to work from home one additional day during the work week, based on business needs and workload.